Customer Service Call Center
Resume:
Amaia Taylor
SUMMARY
Resourceful Call Center Representative who constantly meets and exceeds
productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer satisfaction. 290 Ridge View Circle
Jemison,Al 35085
************@*****.***
EXERCISE
Acentra — Wyoming Medicaid Fiscal Agent
March 2022 - Current
Provide Customer Service to Members and Providers of Wyoming Medicaid. Completed customer insight reports and input over 12,000 units of sensitive data Provided prompt customer support with a professional, friendly,and patient attitude.
Answerfirst — Customer Service Representative
March 2020- Current
Politely addressed any customers complaints escalating to management when necessary Received a 5 star customer satisfaction rating through voice, chat, and email communication Answered 250(average call per day) exceeding quota by 15% Proactively memorized over 55 company products and services.Listen diagnosed and resolved technical issues guiding users through step by step solutions
US Army Reservist — Resettlement Specialist
June 2018- June 2023
Tallahassee Memorial Healthcare, Tallahassee, FL — Patient Account Specialist
February 2019 - March 2020
Provide customer service and to serve the role as clerical support, including reception and patient registration responsibilities. Responsible for providing a billable account by gathering updated accurate information from the patient in a customer friendly atmosphere.Triage and emergency care of patients Critical evaluation and advanced nursing care of ICU inpatientsTrained employees on company specific policies, procedures, and compliance guidelines.
Auntie Adell’s Day Care and Learning Facility, Bainbridge, Ga— Childcare Assistant
May 2018 - february 2019
Maintained a clean,organized inventory
Kept records on individual children,daily observations and information about activities,meals served, and medications administered. Scheduled activities and made outgoing calls
SKILLS
Data Entry
Problem Solving
Leadership
Written and Verbal
Communication
Office and Computer Skills
Troubleshooting
Records Management
Billing
Analytical Thinking
Skilled collaborator
High Achiever
EDUCATION
Fortis Institute
Dental
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