Customer Service Loan Officers
Resume:
Holly A. Zizumbo
Hutchinson, KS 67502
Home: 620-***-****
Cell: 620-***-****
Email: *****.*******@*****.***
Objective
To find a career where I can use my past experiences and education. I would like a career where I can stay until retirement. I feel I would be an asset to your company as I have a diverse background in education as well as previous employment opportunities. I am dedicated to my career and am always willing to cross-train so I can help where needed. Education
Hutchinson Community College
Pre-Pharmacy and Pre-Law
3 Years of total attendance
Hutchinson High School
Graduated with General Studies
1989-1992
Experience
American AgCredit
July 2022 to current
Operations Specialist
● Collect various documents needed to keep loans in compliance
● Review financial documents to verify information
● Work with loan officers and other staff to keep loans compliant
● Customer Service
● Send correspondence and receive correspondence from various people and companies
● Work with deadlines and credit actions if they occur Guaranteed Rate
February 2021 to February 2022
Mortgage Consultant
● Order Titles
● Order Appraisals
● Contact borrowers for all documentation needed
● Assist Loan Officers
● Verified Income from W-2’s, Tax Returns, SEIA, Paystubs
● Order VOE’s and verify income
● Prepare letters of explanation
● Any and all items requested and verified to put mortgage loans in for successful underwriting
● Process various types of loans with different investors
● FHA, VA, Conventional, Portfolio, Bridge loans some Construction loans 2
Heartland Credit Union
October 2016 to February 2021
Mortgage Loan Processor
● Order Titles
● Order Appraisals
● Order Mortgage Insurance
● Request Income Documents
● Calculate income from W-2’s, Tax Returns, SEIA’s, etc.
● Order and Review Home Owners Insurance
● Fill out Subordination Agreements
● Order Verification of Employment
● Order Verification of Mortgage and/or Verification of Loans
● Assist Loan Officers and/or Borrowers
● Run and Review DU and Flood Certifications
● Follow State and Federal Guidelines
● Process Conventional, Construction, Portfolio, and Bridge Loans
● Fill out HMDA reports
● Participates in document retention, mortgage releases, and quarterly audits
● Assist with weekly Quality Control reports and corrections Reno County
August 2003-2016
Tag Clerk/Treasurer Clerk/Election Clerk
● Balance Money Correctly
● Assist Customers Daily
● Follow State Statutes
● Proof Ballots
● Hiring and Training 200 people to work during the election 3
● Answer phone calls
● Assist with real estate, property, and specialty taxes 1997-2002
Pharmacy Technician Hutchinson Hospital Hutchinson, KS
● Customer Service experience
● Answer Phones
● Fill various prescriptions
● Order inventory
● Assist Pharmacists
1993-1998
Pharmacy Technician Dillons Hutchinson, KS
● Assist Public
● Answer Phones
● Fill prescriptions
● Assist Pharmacists
Certifications
● I earned National Certification while I was in the pharmacy. This required studying on my own and testing. I also had to do continuing education to keep this certification. 4
References
Brittany Willis Loan Processing AVPManager Heartland Credit Union ********.******@***.****
Jasmine Hurlbut eBanking Implementation Specialist Data Center Inc. 115 Countryside Dr. Hutchinson, KS 67502 ********@*****.*** Valorie Garcia Accounts Payable Clerk Reno County Clerks Office Hutchinson, KS 67502 *******@*******.***
5
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