Front Desk Night Auditor
Resume:
Shawna Morris
Anna, TX *****
***************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Guest Service Agent
La Quinta Inns & Suites-Allen, TX
August 2021 to February 2024
• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required. Night Auditor/Front Desk Clerk
Best Western-McKinney, TX
October 2018 to May 2022
• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
Front Desk/Night Auditor
Hilton Home2 Suites-Fairview, TX
February 2021 to August 2021
• Successfully managed all front desk operations.
• Arranged bookings and handled special requests.
• Greeted and assisted all guests with hospitality and unwavering assistance.
• Offered suggestions regarding dining, leisure, and entertainment.
• Maintained an organized desk area, adding to the welcoming environment of the hotel.
• Fostered strong work relationships with all hotel departments. Night Auditor/Front Desk Clerk
TownePlace Suites Marriot Hotel-McKinney, TX
October 2015 to June 2019
• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
Crossing Guard
TX-McKinney, TX
June 2008 to August 2016
Crossing children to and from school safely
Cashier
Dairy Queen-McKinney, TX
May 2004 to May 2008
Cashier, taking orders, bussing tables, answering phones Education
High school diploma
Mckinney High School - McKinney, TX
August 2001 to May 2005
Skills
• Cashiering
• Cleaning Experience
• Coffee Experience
• Customer Service
• Food Preparation
• Host/Hostess
• Food Service
• Front Desk
• Guest Services
• Busser
• Cash Handling
• Serving Experience
• Microsoft Word
• Microsoft Excel
• Hotel experience
• English
• Restaurant experience
• Food Safety
• Retail Sales
• Barista Experience Assessments Customer service fit -- Proficient March 2021 Measures the traits that are important for success for customer service roles Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Communication skills
• Hospitality
• Customer support
• Customer service
• Guest services
• Night audit
• Guest relations
• Residential cleaning
• Commercial cleaning
Certifications and Licenses
ServSafe Food Handler
March 2021 to March 2023
TABC Certification
March 2021 to March 2023
Food Handler Certification
Driver's License
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