Customer Service Fort Wayne
Resume:
Fort Wayne, Indiana *****
***********@*******.***
LOIS D. DENNIS
OBJECTIVE
TO OBTAIN A POSITION THAT CAN MUTUALLY BENEFIT BY USING MY DIVERSE WORK EXPERIENCE.
SUMMARY OF QUALIFICATIONS
I am a very devoted wife and Grandmother. Husband had a stroke and I assist with my Granddaughter who is Autistic. Working 6 and 7 days a week, 8 hours a day just was too much for me to care for my husband. I need to work and hope that you will consider me.
Diverse background from Sales including Internet Customer Service to Human Resource Manager including by not limited to: Recruiting of new employees, training of new and all existing employees. Safety - accident prevention and follow-up. Obtained 2nd in the State of ISO 14000 - trained all employees in Quality/ISO14000 audits. Trained Union Avoidance/Peer Review to contract negotiations. Held Safety Meetings responsible for First Responders/First Aid. Union negotiations . Under the umbrella of my department, payroll (insure employees are paid right and on time), benefits (continue to pursue cost savings), recruitment (always have potential employees available), counseling (defuse potential problems, assist management where appropriate), light duty work (where appropriate). Number one was to protect the company in all employee related areas.
WORK OF EXPERIENCE
2014-4/12/20 Fort Wayne Nissan. Sales and Internet Sale. 60% of car sales are now done by internet. Posted pictures and descriptions of cars, followed up with information asked by prospective clients.
2010-2014 Glenbrook Hyundai Fort Wayne Fort Wayne, IN
Sales/Internet Associate
2000-2010 Fort Wayne Toyota Lexus Kia Fort Wayne IN
Sales Associate/Internet Sales
#1 Sales Associate for 80% of employment. Only Female Sales Associate with top sales and 2nd seniority of Sales Associates
1995-2000 Kautex Textron Avilla, Indiana
Human Resource Manager
Employment grew from 200 to 500 employees. Rapid expansion of business required full time, temporary and weekend only employees. Corporate headquarters in Europe set rules that we obtain QS9000 and ISO 14001. Obtained both certifications at first attempt. Lowered worker’s compensation and unemployment claims. Installed First Responder teams on all shifts. Worked on all shifts to show management presence. Worked each position to evaluate ergonomic conditions of positions. Cost containment yet have picnics, blood drives and maintain high positive community presence.
Recruitment including placing of ads, pre-screening and initial interview, references, drug screening.
1990-1995 Mansfield Foundry Mansfield, Ohio
Human Resource Manager
Recruited from local business manager who had just obtained foundry. This foundry was located in a very depressed area. The foundry had experienced negative work ethics in the past. I was asked to come in and put in together practices such as handbook, safety programs and to install programs to praise good work ethics. Handled grievance procedures from Step one to arbitration. Never lost an arbitration case in the three years I was in charge of union arbitration. However, very fair and installed safety procedures and proper protection safety equipment that was non-existent when arrived. First time this firm had a female that was in management. Instilled positive presence in the community.
The Budd Company, Kendallville - Human Relations Mgr.
Dalton Foundry, Kendallville - Human Resources Manager
EDUCATION
Ivy Tech Supervision
Purdue University Psychology
Certified in ISO-14001 and QS9000
First Responder
Multi trained in OSHA and IOSHA regulations
Peer Review
Recruitment - prospective associate and professional
Accident investigation - benefit cost control
Regulations of local, state and federal
Cost containment in insurance, worker’s compensation
Regulations of mandatory and suggested personal protection equipment
Employee satisfaction -
EXTRACURRICULAR ACTIVITIES
Past time include grandchildren, golf, gardening and pets.
REFERENCES
References available upon request.
Lois Dennis
1416 3rd Street
Fort Wayne, In 46808
***********@*******.***
I am enclosing my resume for your consideration. Although I am very successful in my current position, I am longing to return to a position that I have also been very successful and obtained personal gratification.
I have had a diverse background and am willing to work any shifts required and hours that are needed to obtain company goals. I am a very loyal employer person that will do what is required to obtain company goals and requirements. Any training as needed will be welcomed. I have had two parents who have been in skilled care facilities so I am very aware of the needs of residents as well as those employed to take care of the patients.
I am available at your request to talk to you. I can be reached by email, text or phone call. I can provide references to you upon your request. Again, than you for considering me for any position that you feel I can benefit your company.
Lois D. Dennis
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