Customer Service Office Manager
Resume:
Kerra Punneo
Leader
Broken Bow, OK
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Parts Advisor
James Hodge Dodge Chrysler Jeep Ram-Broken Bow, OK September 2023 to Present
This position requires an organized office. You're responsible for Inventory, ordering parts, and sending in core. The paperwork must be kept correctly also. Kitchen Assistant/Cook
City of Broken bow-Broken Bow, OK
April 2023 to September 2023
I have been certified as a food handler several times in the past. My job description:
Helper to kitchen manager. Responsible for breads and dessert and prepping for the next day. Organizing and rotation of stock. Inventory.
Laundry Attendant
Broken Bow cabin and lodging-Hochatown, OK
June 2022 to March 2023
Fold laundry. Help cleaners receive what they need. Put stock away and count it for inventory. Casheir/Manager
O'Reilly Auto Parts-Clarksville, TX
June 2021 to April 2022
I started out as a sales associate in Idabel, OK. After a few months I was transfered to Clarksville, TX to be manager of a new store.
I worked hard to stock items that farmers needed, worked with a Gates representative to make sure my store carried all hydraulic hose ends and accessories the County would need. My daily routine was check drawers in the morning, daily paperwork, email numbers to my boss. Kept employees on task. Customer service. Scheduling.
Office Manager
Smith Diesel Repair-Checotah, OK
October 2019 to February 2020
Although, I was there for a short time. The office was in disarray whe I arrived due to lack of a manager for a month or so. My accomplishments include getting back on budget, organizing the paperwork, and chasing old invoices that were never worked to receive payment. I input as much missing data into Quickbooks as I could find also. All while completing daily tasks. Merchendiser
Orielly's-Checotah, OK
March 2018 to October 2019
I checked in all freight for my store, planograms and keep the front in order. I help with counter and drive when needed. Floater. Inventory (travel)
Manager
Broken Bow Nutrition-Broken Bow, OK
June 2016 to August 2017
Broken Bow, OK -
June 2016 to August 2017
Inventory, delegate tasks to co-workers, prepare meals for 200 persons, and take direction from supervisors
then relay information to coworkers.
Manager on Duty
Hotchatown BBQ-Broken Bow, OK
May 2015 to June 2016
Store front operations at a multi-facited business. Served as restaurant manager, photographer, booking for camp/RV sites, worked counter to help customer flow as needed, and putt putt golf and ice cream store. Opened store, and when owners were away I closed the store. Assistant Manager
Security Finance & Tax Service-Broken Bow, OK
May 2014 to June 2015
June 2013 to July 2014
Assisted in small loans, filing and morning and afternoon logs, and responsible for completing a call list daily.
Education
Certification in Business and Computers
Kiamichi Area Vocational-Technical School - Broken Bow, OK 1999 to 2001
Skills
• Customer Service
• Key Holder
• Receptionist
• Quickbooks
• Microsoft Excel
• Computer Literacy
• Computer Operation
• Office Management
• Restaurant Management
• Planograms
• Freight Experience
• Accounts Payable
• Merchandising
• Management
• Bookkeeping
• Accounts Receivable
• Microsoft Word
• Leadership
• Kitchen management
• Merchandising
• Microsoft Office
• Calipers
• Time management
• Customer service
• Computer skills
• Microsoft Excel
• Communication skills
• Leadership
• Management
• Freight
• Accounts receivable
• Accounts payable
• QuickBooks
• Office management
• Sales
• Organizational skills
• Cash register
• Stocking
Certifications and Licenses
Driver's License
Assessments
Office manager — Proficient
March 2020
Scheduling and budgeting
Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Manager (2 years)
Clerical (2 years)
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