Customer Service Representative

G

Sherry

Glasener

606-***-****

***********@*****.**

m

Titusville, FL 32780

SUMMARY

Highly skilled Customer Service Representative dedicated to resolving customer concerns swiftly and accurately. Proven ability to ensure customer satisfaction as a result of excellent problem-solving skills. Trained in high-volume call center support with superior computer skills and telephone etiquette. Committed to maintaining professionalism, patience, and efficiency to reduce customer dissatisfaction and boost customer loyalty. Reliable team member seeking opportunities to leverage and enhance skills for the success of the company. Recognized for hard work, ethical approach, and meticulous attention to detail. Adept at managing demands in fast-paced environments by effectively utilizing downtime. Committed to maintaining organized, clean, and safe work areas with a keen eye for important details.

SKILLS

Positive attitude

Attention to Detail

Analytical Thinking

Written Communication

Time Management

Effective Communication

Multitasking

Conflict resolution

Internet research

Customer service

Relationship building

Customer Service

Problem-Solving

Active Listening

Decision-Making

Critical thinking

EXPERIENCE

Activation Specialist

Titusville, Florida

Chargepoint/ Mar 2022 to Sep 2023

Assisted customers throughout the entire process of installing and activating Electric Vehicle Charging stations

Provided comprehensive training to newly recruited staff members Maintained top closer in department for many months Committed to providing top-notch, personalized assistance. CSR - Customer Service Representative

Merritt Island, FL

Launch Fcu/ May 2014 to Mar 2022

Provided support to customers regarding billing inquiries and account issues. Delivered solutions to technical support questions Successfully adjusted communication approaches to meet the needs of various customers.

Contributed as a team player to the successful completion of goals. Enhanced customer loyalty through delivery of exceptional service Offered support to customers seeking cancellations. Customer Service Representative

Grayson, KY

AT&T/ Apr 2011 to May 2014

FcuChargepoint

Enhanced customer experience by providing support for mobility accounts in sales and Tier 2 tech support.

Enhanced revenue through upselling of UVerse internet, home phone, and TV services Responded to billing questions and offered account updates Assisted with technical issues and resolutions

Trained as tier 2 tech support.

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