Customer Service Property Management

SONYA MANGRUM

Richburg SC, ***** • 704-***-**** **********@*****.***

www.linkedin.com/in/sonya-mangrum

LEASE ADVISOR

Analytical, proactive, and detail-driven senior administrator with over 15 years of hands-on property experience that includes boosting productivity and streamlining abstraction processes on a global scale. Skilled at rapidly analyzing business environments and proposing impactful change strategies. Engaging interpersonal skills to effectively collaborate with management and partner with stakeholders in developing best in class strategies and solutions. Motivating team leader and mentor with ability to communicate with clarity in multicultural situations.

KEY SKILLS

Full Life-Cycle Project Management Lease Abstractions

Cross-Functional / Cross-Cultural Collaboration Customer Service Resource Optimization

Strategic Planning & Analysis Lease and Document Review Issue Resolution

Process Improvement Strategies Team Leadership Mentoring Training

PROFESSIONAL EXPERIENCE

VACASA INTERNATIONAL, Portland OR (Remote) 2022-2024

Vacation rental management company, providing property management services.

Lease Admin Analyst

Tracked and processed new storage, office and residential leases, amendments, renewals, assignments, terminations and subleases into the Visual Lease accounting database. Created and distributed monthly lease and adhoc reports as requested to upper management and team members which gave them the tools to become proactive in requesting termination letters and renewals within the required notice date timeline; that also saved the company $1.5M during my tenure. Processed and updated rent, operating expenses, cam, property taxes, and insurance amounts in a timely manner when possible which saved the accountants a numerous amount of time and research.

COLLIERS INTERNATIONAL, Charlotte NC • 2019-2021

Global leader in real estate services and investment management operating in 65 countries.

Lease Administrator

Analyzed, interpreted, and abstracted pertinent information for accounting and commercial property management including CAM, tax, and insurance. Leveraged deep familiarity with Yardi software to establish exemplary lease documents including new leases, amendments, renewals, subleases, relocations and expansion amendments. Processed reversed charges, security deposits and revised billings as well as Tenant Action Forms and Terminations. Provided in-depth training to accountants on Lease Admin job duties. Provided knowledgeable responses to lease related queries from colleagues and Property Managers which gave them the ability to perform their job more proficiently.

FAMILY DOLLAR CORPORATE, Matthews NC • 2006-2015

Lease Abstractor

Analyzed and managed all phases of abstraction procedure from initial planning and tracking to implementation of improvements in the remediation process. Led abstraction process across financial, non-financial, insurance, tax, rent, common area, terminations, maintenance, and critical issue leases using the Accruent database. Partnered with management to develop continuous process improvement strategies that eventually resulted in the abstraction processes being streamlined.

Ensured ongoing compliance with corporate and regulatory requirements. Migrated scanned leases for easy access. Consulted with colleagues on complex abstracts, amendments and letter agreements which led to my role being performed more efficient.

SONYA MANGRUM • Page 2 • 704-***-**** • **********@*****.***

Lease Abstractor Continued …..

Achieved internal recognition as a resource and subject matter expert for analytical skills, leadership, time management/organizational strategies, and ability to interpret legal documents.

Boosted productivity across all locations in the Philippines by expertly streamlining abstraction processes and introducing more efficient procedures.

AMT DIRECT, Cornelius NC • 2005-2006

Abstractor/Manager

Abstracted, reviewed and analyzed financial / non-financial aspects of commercial leases for multi-billion-dollar corporations. Ensured exemplary quality and accuracy of data related to lease documents. Advised management on interpretation of lease language and industry best practices to ensure accuracy when entered into AMT Direct’s database.

Received promotion to Manager within 6 months due to accuracy and consistency of performance as well as skills in interpreting complex lease language which led to training and reviewing colleagues leases for accuracy.

EDUCATION

Secretarial Science Certificate of Completion

Brookstone College of Business, Charlotte NC

Date Entry Certificate of Completion

Central Piedmont Community College, Charlotte NC

TECHNICAL SKILLS

MS Office Suite, Yardi, Accruent, AMT, Google Sheets

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