Customer Service Patient Care

Kathy Kirchner

*** ******* **, *******, ** ***** • 941-***-**** • **********@*****.***

OBJECTIVE

Positive, kind, inclusive, reliable and detail-oriented professional. Seeking to advance my career by leveraging a solid foundation in a multitude of professional, customer service oriented, safety first, and dynamic team environments. I am eager to apply my vast experience and drive for excellence in a challenging, dynamic and diverse work environment. EXPERIENCE

Mattison Catering - Sarasota, FL 05/2023 - Current Host/Caterer

● Coordinated and managed the setup, service, and breakdown of various catering events, ensuring all client specifications and event details were meticulously followed to deliver exceptional guest experiences.

● Provided exemplary customer service by greeting guests, addressing inquiries, and accommodating special requests, contributing to high client satisfaction and repeat business.

● Collaborated with kitchen staff and event planners to maintain smooth operations, timely food delivery, and adherence to health and safety standards.

● Trained and supervised catering staff, fostering a team-oriented environment and ensuring consistent service quality throughout all stages of the event.

Wellspan Health York Hospital - York, PA 08/2001 - 06/2003 Hospital Switchboard Operator

● Managed high-volume incoming and outgoing calls, directing them to the appropriate departments and personnel with accuracy and efficiency.

● Provided essential information to patients, families, and staff, demonstrating excellent communication and problem-solving skills.

● Monitored and responded to emergency codes and alarms, ensuring swift and appropriate action in critical situations.

● Maintained detailed records of calls and messages, ensuring confidentiality and compliance with hospital policies and regulations.

Southwest Airlines - Baltimore, MD 08/1999 - 08/2001 Customer Service & Support Agent

● Successfully completed the proprietary 2 week, pass/fail “Southwest Customer Service & support program”.

● Delivered exceptional customer service by assisting passengers with reservations, ticketing, and check-in processes, ensuring a seamless travel experience.

● Handled customer inquiries and resolved complaints efficiently, maintaining a positive and professional demeanor in high-stress situations.

● Coordinated with flight crews and ground staff to address passenger needs and facilitate smooth boarding and deplaning procedures.

● Utilized airline software systems to manage bookings, process payments, and update passenger information accurately Franklin Square Hospital - Baltimore, MD 03/1977 - 09/1982 Medical Records Clerk

● Maintained and organized patient records, ensuring accuracy, confidentiality, and compliance with healthcare regulations and standards.

● Retrieved and provided medical documentation in collaboration with healthcare providers, supporting efficient patient care and administrative operations.

Pharmacy Department Clerk

● Assisted pharmacists by accurately processing and dispensing prescriptions, according to regulatory requirements.

● Managed inventory, restocked medications, and maintained organized records, contributing to efficient pharmacy operations and patient safety.

● Collaborated effectively within a diversified team environment, enhancing communication and coordination which ultimately improved patient care.

EDUCATION

Cozmo School, Bonita Spring, FL Florida Board of Cosmetology License: Facial Specialist / Esthetician Carroll Community College, Baltimore, MD Certificate in Continuing Education & Math Refresher - 05/2003 Medix School, Baltimore, MD Certificate in Medical Terminology & Anatomy & Physiology - 02/1976 Dundalk Senior High School, Baltimore, MD GED - 05/1976 SKILLS & ATTRIBUTES

• Safety minded

• Thrives in diverse work environments.

• Kind team player with the ability to work independently.

• Strong communication skills, both written and verbal

• Maintains positivity and focus during high stress situations.

• Time management and organizational skills

• Attention to detail and accuracy

• Results driven mentality

• Honest, inclusive and respectful

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