Administrator

Maria Reilly

077******** • **********@*******.**.**

Personal statement

I’m a very friendly, professional person with a keen eye for detail. I’m also a very creative and innovative person who enjoys a challenge. I’m a team player and enjoy working as part of a team as well as on my own initiative. There are some gaps in my CV as I have done some travelling in Australia and New Zealand. Key Skills

• Excellent analytical and problem-solving skills.

• Great interpersonal skills with the ability to build and maintain strong relationships.

• Good listener with excellent communication skills, both written and verbal.

• Strong attention to detail.

• Ability to work well under pressure and prioritise workloads.

• Resilient and react well to change in the workplace.

• Proficiency in all areas of Microsoft Office, including Excel, Word, PowerPoint and Outlook.

• Strong negotiation skills and result driven.

• Touch typing skills.

Employment History

Healthpoint Ltd, Middlemore Hospital, Auckland (October 2022 – December 2022)

Store Person

Employed on a 6 week temp contract with the possibility for an extension. Achievements and responsibilities:

• Receiving medical supplies at inwards goods, unloading pallets and organising work benches.

• Loading pallets with the medical supplies and distributing them around the hospital wards.

• Ensuring urgent medical supplies were prioritised and helping team members with workloads.

Seymour Distribution Ltd, Peterborough, England (May 2021 – August 2022)

Supply Chain Executive

Employed on a 12-month FTC initially, then offered a permanent position. Achievements and responsibilities:

• Managing a large portfolio of market-leading magazines.

• Co-ordinating the delivery of copies from print to retail, ensuring titles hit the shelves on time.

• Maintaining schedules and system information for each of my titles.

• Liaising with key contacts, both internally and externally, to ensure cost effective and successful delivery.

• Proactively problem solve any issues which may arise in a timely manner.

• Run daily reports.

• Take ownership of magazines and manage costs on behalf of publishers. Reed in Partnership, Peterborough, England (March 2021 – May 2021)

Referral Administration Assistant

Employed on a temporary contract.

Achievements and responsibilities:

• Completed a DBS check.

• Outbound calls to participants, who have been referred through Job Centre or self-referred.

• Try to sign participants up to Work Routes – a bespoke service designed to support people aged 16+ into employment.

• Due to Covid-19, all referrals completed over the telephone.

• Talk participants through the programme and ask personal questions to ensure they meet the eligibility criteria.

• Handle, store and share confidential information in a proper manner.

• Once on programme, assign participants to an employment adviser. Ideal Shopping Direct, Peterborough, England (May 2019 – December 2020) Buying Assistant

Achievements and responsibilities:

• Key contact for all suppliers, liaising upon day-to-day issues and product information.

• Effectively communicate with internal departments, such as Merchandise Teams, Quality Control, Photography and TV Production to ensure the product goes live at the right time.

• Develop a thorough knowledge of product ranges, pricing, and promotion information.

• Negotiate pricing and promotion information with suppliers.

• Set up new suppliers and products on ISIS and maintain all product and order information.

• Create new SKUs and ensuring they are updated with accurate information.

• Responsible for all sample coordination ensuring appropriate procedures are followed.

• Attend Buying meetings to discuss the market and gain knowledge on Craft product journey and purchasing decisions.

Yours Clothing, Peterborough, England (February 2019 – May 2019) Customer Service Advisor

Achievements and responsibilities:

• First point of contact for customers and handling any enquiries over the phone and via email.

• Managing the social media pages and responding to comments and complaints in a timely and professional manner.

• Complaint handling and providing support to customers.

• Liaise with delivery companies to solve any delays.

• Handle, store and share confidential information in a proper manner.

• Build relationships with customers by assisting with purchasing decisions. Mastercard Loyalty Solutions, Sydney, Australia (May 2018 – September 2018)

Customer Service Representative

Achievements and responsibilities:

• Managing incoming phone calls and mail.

• Advising customers on various benefits of the loyalty programme.

• Complaint handling.

• Resolving any issues with customer’s reward cards, such as loading points, checking if they qualify for certain promotions.

• If customers wanted to redeem points with travel, I would check the rewards points they had and match them to available flights, hotels and/or car rentals. Papyrus Gifts, Glasgow, Scotland (October 2016 – July 2017) Sales Assistant

Initially hired on a temporary contract for over the busy Christmas period but I managed to extend my contract.

Achievements and responsibilities:

• Greeting and serving customers as they enter the store.

• Complaint handling.

• Managing returns and refunds while providing great customer service.

• Assisting with store deliveries.

• Replenishing stock.

• Working as a team to achieve daily and weekly targets. City Gate Construction, Paisley, Scotland (June 2012 – August 2017) Administrative Assistant

Family-owned company, I worked part-time while studying at university. Achievements and responsibilities:

• Maintaining and organising the company filing system.

• Answering incoming calls and diverting to the relevant department.

• Taking orders over the phone from suppliers to create purchase orders.

• Scheduling meeting rooms and greeting clients on arrival.

• Typing all necessary documents and correspondence as required.

• Gaining knowledge of the Construction industry.

Slaters Menswear, Glasgow, Scotland (July 2011 – February 2012) Sales Assistant

Achievements and responsibilities:

• Promote and sell menswear.

• Providing a personal service to customers with suit measuring, outfit building, and advising on trends.

• I was particularly good at outfit building and upselling to the customer as I am a very creative and fashion-conscious person.

• Communicating and advising large groups of customers who were buying multiple items for big events, such as weddings etc.

• Excellent customer service – I often would display outfit ideas to the customer which allowed them to see the finished look, enticing them to purchase the full outfit.

Voluntary Work

Victim & Witness Support Scotland, Paisley, Scotland (Dec 2015 – Dec 2016)

Volunteer

Achievements and responsibilities:

• Offered emotional and practical support to victims and witnesses of crime.

• Engaging with people affected by crime, listening to them, and gaining their trust.

• Empowering people to move forward.

• Gained experience of working within the Criminal Justice sector. Education

Glasgow Caledonian University, Glasgow (September 2012 – June 2016) Undergraduate degree BA (Hons) Social Sciences.

My final two years, including my Honours Dissertation, were in the fields of Criminology & Sociology.

St. Aloysius’ College, Glasgow (September 2006 – June 2012) 6 Scottish Higher Qualifications (A-Level equivalent) English

Art & Design

Business Studies

Media Studies

Spanish

Classical Studies

Intermediate 2 Mathematics

Hobbies & Interests

I love to travel, visit new countries, and experience different cultures. I really enjoy meeting new people as I’m a very sociable person. In my spare time I like to go to the gym, listen to podcasts and learn a new skill. References

References are available upon request.

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