Customer Service Representative

AMECIAH GOGGANS

Augusta, Georgia *****

********@*****.*** 706-***-****

SKILLS:

Microsoft Windows 10

Microsoft Office

Google Documents

Intuit QuickBooks

Scheduling

Customer Service

HIPPA compliant

Written and oral communication

EXPERIENCE:

Customer Service Representative

Spectraforce

11/20222- 01/2023

Obtained current patient information from established and new patients

• Accurately entered/updated patient information in scheduling system

• Identified payer source, and verifies insurance eligibility

• Protected/observed patient confidentiality per policies and procedures

• Accurately imported registration documents into patients’ electronic health record

• Accepted electronic payments

Office Assistant

Haverty’s Furniture Company

1/2020 – 5/2020

• Resolved customer issues via phone, email, mail

• Dispatched delivery orders and pickup

• Received payments for merchandise

• Assisted customer with issues of service

• Responsible for bank deposits

• Open and Close store

Customer Service Representative

NIIT Technology

01/2018 – 1/2020

• Resolved customer issues via phone, email, mail

• Dispatched late or missing paper

• Received payments for services

• Assisted customer with issues of service

Customer Service Representative

MAU Workforce Solutions

1/2017 – 11/2017

Resolved customer issues via phone, email, mail, or social media

Responsible for inventory and payroll management

Scheduled repairs or replacement of refrigerator parts

Assisted with placement of requests, registrations, and employment applications Assistant Manager

Murphy Oil USA

4/2014 – 5/2016

• Provided prompt, efficient, and courteous customer experience

• Managed the payroll schedule and branch accounting

• Operations and inventory management

Education - B.S. in Health Care Administration, University of Phoenix Master of Cosmetology, Kenneth Shuler School of Cosmetology

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