Customer Service Specialist

DANIEL WRIGHT

813-***-**** *************@*****.***

OBJECTIVE

Seeking customer focused position that will benefit from experience.

WORK EXPERIENCE

Trinet

**/**-*/****

HR Specialist

Inbound and Outbound calls from clients and work-site employees throughout the continental United States.

Humana

10/19-10/21

Customer Service Specialist (CSS)

Inbound calls from members who require help with their Fl State Medicaid Policy. This included demographic updates, Primary Care Physician changes, and benefit clarifications.

MANPOWER-Matrix Medical Temp Job 10/17-7/18

Contact Center Representative

Outbound Calls to Members to facilitate in home medical visits.

Experience with manual and auto-dialers

Transdev, AKA SUPERSHUTTLE – Saint Petersburg, FL 10/13 – 10/17

Execucar Dispatcher

Monitor vehicles, route and assign Executive Sedans, SUVs, and Vans with transport to and from BWI, DCA, IAD, TPA, PIE, SRQ airports, and also including Point-to-Point reservations.

NATIONAL SETTLEMENT SERVICES – Tampa, FL 6/13 – 10/13

Debt Settlement Counselor

Work with inbound calls to start and educate clients about resolving their unsecured debt.

Started clients by taking inventory of their credit report, and counseled them upon allowing NSS to work out a settlement with their unsecured debt holders and pay the debt off in their name.

ONE TOUCH DIRECT – Tampa, FL 3/13 – 7/13

Inbound Call Center Agent

Process and sell new activations for T-Mobile from inbound Customer Service calls.

Use my past cellular work experience and user knowledge to aid customers and solve their cellular issues.

STEAK N’ SHAKE OPERATIONS – Tampa, FL 8/07 – 7/13

Server

Daily interaction with customers and management

Maximize Profit and Loss margins to expand current client base

U.S. CENSUS BUREAU – Tampa, FL 3/10 – 3/11

Administrative Clerk

Participated with hiring and employee selections functions by conducting phone interviews

Processed payroll and personnel actions for over 1,500 team members using PeopleSoft Maintained personnel files and administrative records

THE HELMSLEY SANDCASTLE ON LIDO BEACH – Sarasota, FL 4/06 – 6/08 Server/Host

Established customer relations with clientele at exclusive beach resort

Cross trained on multiple serving stations

FLEMING’S PRIME STEAKHOUSE AND WINE BAR – Sarasota, FL 2/05– 12/07 Server/Server Assistant

Provided world class service to guest by providing product knowledge of menu items Interacted with vendors and distributors regarding supply orders

TOOJAY’S DELICATESSEN – Sarasota, FL 2/05-4/06, 12/07-8/08 Server

Accommodated guests seeking casual dining experience for breakfast, lunch and dinner

Customer service and cash handling

WAL-MART SUPERCENTER – Bradenton, FL 2003 – 2005

Electronics Clerk and Cashier

Assisted customers with electronic equipment and accessories

Pioneered cellular telephone Communication Center

ABC FINE WINE AND SPIRITS – Sarasota, FL 2001-2003

Store Management

Submitted orders for spirits, wine, gourmet cheese and condiments

Managed employees and provided training

Open and close registers, prepared deposits and change orders

ADWORK’S ENTERPRISES – Sarasota, FL 1999-2001

Owner of Advertising and PR Service

Operated 2-D design company,

Sold space in direct mailing magazine covering 2,500 households and 50 businesses

EDUCATION

Manatee Community College

Associates in Graphic Arts and Advertising

PROFESSIONAL MEMBERSHIPS

LTD Marketing Group of Tampa Bay – Access to Life Coach and Business Mentor

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