Customer Service Data Entry

Alot Anunde chinn

Email. ***********@*****.***

Tel:240-***-****

A highly results driven team representative with excellent work ethics, strong communication skills. A self motivated individual with Excellent public speaking skills with a passion for sales, who thrives in a competitive, fast-paced environment and delivers set goals and objectives. I am experienced in answering inbound phone calls, listening and identifying a customer’s need and provide support and feedbacks. I set up new Customer's and add additional lines of service to existing customer needs. I position products and services to prospective customers and maintain composure in escalated situations and resolve with proper techniques. I am highly driven to reach the many customer’s need to position products and services to prospective customers. Maintain composure in escalated situations and resolve with proper techniques with superior customer service skills and the ability to collaboratively work with representatives and internal team members. I am highly organized and able to create an organized and easy-to-follow system for others. I have trained new hires and created very high performance teams. My ability to handle multiple tasks and duties simultaneously in all work environments has provided teams with opportunities for better performances.

SKILLS

Comfortable providing exceptional customer services.

Strong data entry/typing skills.

Proven ability to provide a unique and effective sales process.

Excellent verbal and written communication skills with strong attention to detail..

properly. Independently motivate with the ability to take on tasks and duties without supervision

Excellent verbal and written communication, including speaking clearly and persuasively to customers at all times.

Strong knowledge of MS Office, and CRM’s

Excellent knowledge

Amazon Distribution CLT3. Concord North Carolina

Warehouse. Associate; : APR /2021- Aug /2024,

As an experienced Warehouse worker with responsibilities in different departments of the warehouse

Worked as a PIT operator in picking items from bins to drop zones for packing to be done

Worked as we learning ambassador for different departments

Worked as training assistant in various departments of STOW, PICK AND PACK.

Lifted 50lbs plus items from bins over 50ft with PIT

Scan items to bins by Stowing And ensuring right QR codes.

Store items to bins in VNAs while ensuring that all items not having codes are provided with codes

Sort items from HAZ-mart at very high speedy rates.

Transported items and cages to park zones for shipping.

Helped trained new operators in PIT zones

Excellent in operating OP.

Build strong relationships with team members

CAR SMART LLC : Customer service representative

NOV 2018- MAR 10/2021

Looked for opportunities to recommend our additional products to customers based on their needs

Greeted and assisted guests to identify their vehicle needs;

Followed the Car smart Automotive sales process with each guest;

Explained and reviewed the features of guest vehicles before and after purchase;

Completed necessary vehicle sale paperwork with accuracy to be turned over to Finance Manager;

Researched available vehicles and relevant products;

Ensured I was abreast of new features and available accessories, and translate their benefit to guests;

I maintained a high level of customer satisfaction;

I maintained and update notes and information in a customer database;

Worked directly with other team members including other customer service representatives, leadership, and management to provide accurate information new customer demands.

I responded to customers questions knowledgeably and efficiently, referring to the correct department where appropriate.

Leveraged scripting, training resources, and operational processes to stay efficient and organized in a fast-paced environment.

Projected a positive attitude and enhance every customers experience with Advanced Rx.

JP Morgan Chase & CO

CREDIT CARD SUPPORT SPECIALIST.

OCTOBER 2016- SEPT 2018

Used excellent verbal & written communication skills to provide customers with assistance on their products while shopping online

Respondedto customers inquiries on product quality and available discounts.

Edited and improved communication across a wide variety of fields.

Used creative thinker and attentive to details and helped improved customer’s experience.

Assisted end-users and IT specialists by phone and email with first-level technical support; Resolved as many incidents as possible at the Tier I level, this includes calling end-users as needed

Created new and updated existing tickets and ensure each ticket contains detailed documentation which outlined the problem, troubleshooting steps taken and final resolution any where applicable.

Conducted trainings and documentations for all necessary troubleshooting steps

Contributed knowledge and updated information to maintain the Knowledge base, participate in group chat environments as a resource

Learn new clients

Followed set policies and procedures when assisting clients to ensure proper handling of requests

Provided timely responses to client and management credit card requests.

Maintained an above average standing on individual score card that includes calls handled, average handled time, missed calls, etc.

Supported Services is considered essential personnel and is expected to be available even during inclement weather

Bachelor’s of Marketing and public relations

University of Buea

Certifications: ICP-ACC [ certified Agile Coach]

CEAC

PSM1

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