Security Analysis, Cyber Security, Telecommucations

Derrick L. Broadnax

Macomb MI ***** 248-***-****

linkedin.com/in/derrick-broadnax-a9544086

************@*****.***

OBJECTIVE: Motivated IT student seeking an opportunity to provide Security Analysis support. Strong knowledge of hardware and software support, troubleshooting, and management. Excels at identification and resolution of technical issues independently and collaboratively. U.S. Navy veteran.

SKILLS:

Computer hardware management

Operating system installation and support

Software installation, support, and troubleshooting

Networking and connections

Device and network troubleshooting

Cybersecurity concepts

Mobile device administration

Virtualization and cloud computing

Teamwork and collaboration

Written and verbal communication skills

Expert telecommunications knowledge

EDUCATION:

University of Phoenix Online Campus

Bachelor of Science in Information Technology

ITT Technical Institute Troy, MI

Associate of Applied Science Degree in Computer Electronics Engineering Technology

Global Information Technology Southfield, MI

CompTIA A+

EXPERIENCE:

T-Mobile USA Livonia, MI

Manager Field Operations 2/2021– 9/2023

Led a team of 9 field technicians and multiple contracted field engineers. Supplied proper guidance, conflict resolution, training, and leadership support to ensure that the team meets performance goals.

Ensured that all team members adhered to quality standards on job performance, provided training and mentorship to the team, including safety training and quarterly performance evaluations.

Oversaw the maintenance and upkeep of T-Mobile's network infrastructure, including cell towers, equipment, and related facilities. This involves scheduling regular maintenance, troubleshooting technical issues and ensuring prompt repairs.

Monitored the performance of the network, analyzing metrics and data to find areas for improvement. Collaborated closely with technical teams to implement solutions that enhance network efficiency and reliability.

Managed resource allocations, including personnel, equipment, and materials handling. Coordinated with procurement and logistics teams to ensure that resources are available when needed.

Managed budgets related to field operations, including Operational and Capital expenses for maintenance, repairs, and upgrades.

Achievements:

Successfully oversaw the deployment and upgrades of over 2000 new cell sites, expanding network coverage across the Michigan Market.

Introduced a training program that improved technician efficiency that greatly reduced repair times.

Implemented an initiative-taking maintenance schedule, reducing unexpected outage times by 50%.

Received several commendations from Central Region Leaders for resolving escalated network performance issues.

T-Mobile USA Seattle, WA

Field Service Technician 10/2017– 2/2021

Collaborated closely with other technical teams, such as network engineers and operations managers, to coordinate activities and ensure seamless operations.

Conducted tests on equipment and network connections to verify performance and adjust optimize signal strength and quality.

Diagnosed and resolved technical issues related to network Air Scale and Flexi equipment, including finding, and repairing faulty components with Nokia BTS manager. Assisted RF Engineers and local contractors with TEMS Investigation drive testing results.

Performed routine maintenance tasks, inspections, and repairs to ensure that equipment is functioning optimally and to prevent any potential issues. Project management: Took on smaller projects or portions of key projects / initiatives, supplying correct status and progress updates as asked.

Identified and shared potential process improvements and recommends them to Senior Technicians and / or management for consideration. Supplied input on process improvements related to maintenance and repair activities.

Randstad Engineering Seattle, WA

Field Integration Technician 3/2012 – 6/2016

Performed commissioning and Integrations on Nokia Flexi and Airscale equipment using Nokia BTS manager for carriers AT&T and T-Mobile.

Responsible for installing, testing, and troubleshooting Nokia site equipment for the following technologies: GSM, PCS, UMTS LTE and 5G 1900/2100 for optimization.

Installation of all ground equipment including system modules, radio modules, COVP, RF Jumpers and Fiber Cables.

Conducted sweep test on RF jumpers including decibel return loss and distance to fault.

Used OTDR for fiber cable testing and scoping to measure decibel loss from end to end.

Conducted TEMS Investigation drive testing and E911 call testing for all integrated technologies. With Speed data testing for 5G/LTE.

United States Navy

Cryptologic Technician Technical (CTT)

Operated collection and analysis consoles on surface, subsurface, and airborne platforms, as well as at shore commands.

Operated ultramodern electronic receivers signal modifiers, digital recording devices and associated peripherals in collection of airborne, shipborne, and land-based radar signals.

Performed in-depth technical analysis of radar signals/systems to produce technical reports and briefs for defense agencies around the world.

Created and supported technical databases used by local and national level agencies.

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