Data Entry Customer Service
Resume:
Daisy Lee
**************@*****.***
Objective
Highly skilled administrative professional with extensive experience in both remote and on-site environments, including customer service and tax office settings. Proven ability to manage high call volumes, perform accurate data entry, and handle confidential information with discretion. Demonstrates exceptional computer proficiency and expertise in professional email correspondence. Adept at organizing documentation, supporting tax preparation processes, and maintaining a high standard of office efficiency and client satisfaction.
Education Certifications and Licenses
A.A.S in Paralegal Studies PCA Certification 2015-(Present)
Dutchess Community College - Poughkeepsie, NY TCIS-Therapeutic Crisis Intervention Schools
Professional Skills
●Communication
●Problem-Solving
●Customer Service
●Team Collaboration
●Adaptability
●Time Management
●Attention to Detail
●Multitasking
●Calendar Management
●Record Keeping
●File Management
●Microsoft Office Suite (Word, Excel, PowerPoint)
●Data Entry
●Document Preparation
●Email Management
●Typing
●Office Equipment Operation
Basic Accounting
Work Experience
Value Tax- Poughkeepsie, NY
Administrative Assistant January 2021-Present
●Managed a high volume of incoming calls, addressing client inquiries, providing information, and routing calls to appropriate staff.
●Performed accurate data entry and maintained detailed records of client information and tax documentation.
●Organized and filed documentation, ensuring efficient retrieval and adherence to confidentiality standards.
●Assisted with tax preparation tasks, including gathering necessary documents and preliminary review of tax returns.
●Supported clients in creating and managing their IRS accounts, offering guidance throughout the process.
●Responded to and resolved client emails promptly, providing clear and professional communication.
●Demonstrated strong attention to detail and organizational skills, contributing to the overall efficiency of office operations.
Poughkeepsie City School District - Poughkeepsie, NY September 2015-Present
Crisis Intervention Specialist January 2021- Present
●Capable of conflict resolution, aggression management, crisis intervention, and de-escalation strategies, with proven experience in managing disruptive, assaultive, or out-of-control student behaviors. Skilled in providing appropriate therapeutic interventions while staying calm and decisive in emergency situations.
●Asses major daily behavioral incidents, documents and reports status to clinical and administrative staff, collaborates with building administration to develop strategies for students with adjustment and behavior management plans, and communicates effectively both orally and in writing
●Monitors individual behaviors in cooperation with clinical and educational staff, making referrals for counseling or discipline as needed, while also coaching students in conflict resolution and developing alternative activities, including behavior modification and mediation strategies
●Demonstrates knowledge of counseling principles and behavioral assessment techniques, while effectively establishing and maintaining discipline and rapport with students, including those with intellectual and developmental disabilities or at-risk backgrounds
Health Aide - Recess Monitor - Greeter December 2015-March 2021
●Assisted school staff by supervising children during lunch and recess, ensuring a safe and positive environment for various age groups.
●Organized and supervised age-appropriate games, while promptly reporting any damaged equipment to the supervisor
Family Services Inc.- Poughkeepsie, NY February 2017-April 2019
ASP Site Supervisor/ESL Specialist
●Coordinated and oversaw the Krieger ASP program, ensuring compliance with agency policies, funder requirements, and NYS OCFS regulations.
●Supervised and guided Group Leaders, Aides, Interns, and Volunteers, while facilitating staff development and ensuring adherence to agency standards.
●Conducted outreach to the Hispanic/Latino population and coordinated with school personnel to support ESL ASP students.
●Developed and maintained organized, safe, and age-appropriate learning environments, along with weekly and monthly activity calendars.
●Maintained professional communication with parents, generated required reports and records, and regularly updated the Youth Services Coordinator on program status.
Accent Care - Poughkeepsie, NY September 2016-2017
Patient Care Assistant (PCA)
●Assisted with bathing, dressing, grooming, transportation, meal preparation, feeding, light housekeeping, and medication reminders.
●Provided assistance with incontinence and in-home mobility (transferring from chair and bed to wheelchair, toilet, etc)
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