Business Development Los Angeles

KIKI THIARA-MAHAL

Moorpark CA

*******@*******.*** / 310-***-****

SUMMARY

Experienced Sales Professional of 10+ years encompassing customer relationship management and business development. Worked in diverse sales environments using strong communication, negotiation, and strategic planning skills. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Driven to succeed and grow with company. SKILLS

Microsoft Office, Outlook, Excel proficient

CRM software proficient and able to adapt quickly

Hard worker and self-starter initiative

Excellent verbal and written communication skills

Consultative, B2B, customer-facing selling abilities Project and time management prioritization

Proven track record for achieving and surpassing

sales targets

Highly detail-oriented and organized

Data driven

Excellent leadership ability and team motivator

Professional, polished, attractive appearance and

demeanor

Confident presentation skills (Theatrically trained) EXPERIENCE

05/2014 - Current

Senior Brand Specialist / Jack Black (Personal Care) - Los Angeles And Ventura County, California Successfully execute assignments within prestige retailers ( Bloomingdales, Nordstrom, Neiman Marcus, Sephora, Ulta, BluMercury locations) within Los Angeles and Ventura counties. Conduct department and individual product trainings for retailer staff in order to grow brand and sales productivity. Conduct events in coordination with retailer promotional calendar to increase sales and consumer brand awareness.

Maintain and enhance brand position by safeguarding space/location visual placement. Manage stock levels and promotional collateral.

Incentivize associate contests to drive sales and generate enthusiasm. Highlights: Top Multi-Door sales award 2020. Regularly surpassing sales goal targets. Most recently, increased sales ranking for B level store to A level ranking.

Account Manager - B2B Business Development / Aderans Hair Goods - Chatsworth, California 06/2023 - 02/2024 Prospected for new accounts through email, cold-calling, and in-active lead lists. Built relationships with new and existing accounts to further expand on sales productivity. Collaborated with Marketing and Operations departments to assist in promotional advertising campaigns. Maintained accurate records of all customer interactions using CRM software tools. Resolved client issues with customer-centric solutions and enhancing client retention. Highlights: Recognized as highest unit/dollar sales from dormant accounts. Reason for Leaving: Chose not to engage with what I discovered as fraudulent activity. KT

Customer Experience Coordinator / Loreal-Youth to the People/Adecco - Remote/ El Segundo 09/2022 - 04/2023 Conducted Skin Consultations in virtual space, promoting sales and brand awareness. Responded to customer questions promptly through email, chat, and Livestream events. Regular follow-up with clients to prescribe products and stimulate sales. Resolved customer issues quickly and efficiently to increase retention and maintain brand loyalty. Recorded all communication and processes in CRM databases (Salesforce, Hubspot, Calendly, Shopify) Highlights: Frequent 5-star customer reviews, exceeding expectations within Customer Experience platform. Reason for Leaving: contract term completed and budgetary constraints to convert to direct hire. Account Coordinator / Dermablend-Loreal Active Division - Califiornia Territory 01/2000 - 07/2013 Coordinated 53 accounts within California territory ( Macys, Ulta, Dillards) totaling $1M in volume. Conducted regular sales reporting and analysis through Excel Spreadsheets to identify opportunities for growth. Interfaced with senior management to strategize on sales, product development, and industry trends. Conducted regular retailer department and individual staff trainings to increase sales. Consulted with physicians and nurses on application and product features to enhance account activity. Coordinated and planned events in collaboration with retailer management. Highlights: frequently surpassed sales targets resulting in meeting quarterly bonuses consistently, averaged 12% growth yearly, often selected out of nationwide Account Coordinators to represent brand at AAD Dermatology Conferences, selected to represent brand at Sundance Film Festival ‘07. Reason for Leaving: Division wide reorganization and position eliminated. EDUCATION AND TRAINING

Certificate of Completion : Medical Assistant 04/2021 US Career Institute ( Online Program) - Denver, CO. License # Z76726 Expires: 11/30/2025

Esthetician License - Califiornia State Board

Bachelor of Science: Business (Concentration: Marketing) San Francisco State University - San Francisco, CA 2 courses shy of actual degree. Coursework remaining in process.

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