Customer Service Assistant Community
Resume:
María Gómez
Sonoma CA ****6
**************@*******.***
SKILLS AND ABILITIES
Excellent customer service skills with strong hands-on experience
Able to Multi-task in a fast-paced setting
Familiar with Word/Excel and intermediate computer skills
Able to adapt to a variety of working environments
Bilingual Speak, Write, and read in Spanish.
WORK HISTORY 2020-2023
Assistant Community Manager-MidPen Housing-
Schedules income verification appointments, prepares and processes lease agreements and maintains housing wait list
Assists in the completion of re-certifications, welfare exemption documents, Management and Occupancy (MOR) and Tax Credit Allocation Committee (TCAC) reviews
Issues notices, schedules vacancies, prepares, and monitors turnover forms
Assists in the collection of rents, completion of security deposits, logs petty cash use and preparation of bank deposits
Inspects property and identifies maintenance and security issues. Supports working relationships with local law enforcement
WORK HISTORY 2014- 2020
Deli Clerk-SAFEWAY.INC Sonoma, CA
Cashier, customer services interaction and fulfillment of costumers needs. Food Production/ catering trays creating and customizing orders for costumers. New hire trainer showing new employees how to correctly prepare food items and properly use machinery in the deli department as well as assisting coworkers if they had any questions and troubleshooting difficult customer service situations.
WORK HISTORY 2010 - 2011
Cashier/ Customer Service - Fast Track Airport Parking Oakland, CA
Kept records of customer interaction or transactions, recording details of inquiries, complaints or comments as well as action taken. Determined charges for services. Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using telephone. Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Packing - See’s Candies San Francisco, CA
Loaded materials and productions into packing processing equipment. Recorded product, packing, and order information on specified forms and records. Assembled, lined, and padded cartons, crates, and containers, using hand tools.
EDUCATION
Diploma- Job crops Saitek, High school Diploma San Francisco, CA
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