Customer Service Information Technology

Grace A. Thlawur

703-***-**** ********@*****.*** Springfield, VA 22151

SUMMARY OF QUALIFICATIONS:

Certified IT Professional with four years of retail customer service experience; Gained hands-on systems design, development, and implementation for a small business through a Capstone Project. Eager to support IT services to provide dependable and exemplary customer service.

EDUCATION:

Bachelor of Science: Information Technology/Data Networking and Security (Dean’s List) GPA 3.37

School of Business August 2023

One of my most significant academic experiences was my Capstone project, where I was privileged to design, develop, and implement a comprehensive IT solution for a real-world company. This project reinforced my theoretical knowledge and allowed me to apply these concepts practically, honing my ability to manage and execute complex IT projects effectively.

My education, coupled with the practical experience gained through my Capstone project, has endowed me with a deep understanding of networking fundamentals, network design, implementation, and the critical importance of cybersecurity measures in safeguarding sensitive information. I have also cultivated strong problem-solving skills and an adeptness at troubleshooting technical issues efficiently.

COMPUTER LANGUAGES AND SKILLS INCLUDE: Completed courses in Information Systems, Java, JavaScript, Python, Information Security, programming, business data communications systems, hardware, software, firewalls, networking, object-oriented programming, and Microsoft Office Suite.

Associate of Science: General Studies GPA 3.11

Presidential Honor Roll, Honors Student August 2021

Northern Virginia Community College, Annandale, VA

WORK EXPERIENCE: Successfully balanced part-time employment as a full-time college student with exemplary attendance and customer service at Barnes & Noble (February 2019-August 2021), Giant Foods (May 2022-August 2022), and Sodexo (October 2021-Present) and the Swiss Bakery (October 2023-present).

Skills:

Extremely Dependable and Reliable

Troubleshooting and debugging

Knowledge of routers, switches, firewalls

SQL databases

Logical and Insightful Problem Solver

Inter-Cultural Awareness/Emotional Intelligence

Python, java, SQL windows

LEADERSHIP AND COMMUNITY SERVICE

Community Service: Completed 80 hours of volunteer service in the community, including assisting with the planning of the CEO Summit for Africa and assisting with the planning and logistics for numerous community events.

Catalyst Student Leader

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