Customer Service It Technician
Resume:
LILY LUVIANO
Alexandria, LA *****
****************@***********.***
If you are defeated once and tell yourself you will overcome, but carry on as before, know in the end you’ll be so ill and
weakened that eventually you won’t even notice your mistake and will begin to rationalize your behavior.”
Work Experience
IT Technician
SMS Corporation-Grapevine, TX
February 2022 to October 2023
- Installed, troubleshooted, and repaired hardware and software in computer systems.
- Ensured best performance of computer networks and systems.
- Collaborated with team members to provide efficient IT solutions.
Operator
Berry Global, Inc-Monroe, LA
February 2021 to May 2021
• Kept daily activity logs to watch operational performance.
• Practiced safe lockout-tagout procedures to ensure workplace safety.
• Compiled operational data and generated reports to support decisions
Representative / Layaway Associate
WALMART-Monroe, LA
January 2020 to January 2021
Money Center Associate:
• Handled financial transactions, including bill payments, check cashing, check printing, money transfers, money orders, and tax preparation.
• Provided exceptional customer service, aided with worldwide money transfers, processed customer returns, and resolved complaints.
• Collaborated with Affirm to offer short-term financing options to eligible customers.
Server / Host / Dishwasher
El Reparo-Alexandria
January 2012 to January 2019
- Greeted customers, escorted them to their tables, and provided exceptional customer service throughout their dining experience.
- Aided customers with special requests and needs.
- Managed the waitlist and seating arrangements to refine restaurant ability.
- Answered phone calls, took reservations, and effectively communicated with the kitchen and servers for smooth operations.
Dishwasher:
- Collected used kitchenware, operated dishwashing machines, and hand-washed delicate items.
- Stored clean dishes, glasses, and equipment in designated areas.
- Supported cleanliness and organization in the work area.
Server:
- Offered excellent wait service, took customer orders, and delivered food and beverages promptly.
- Ensured customer satisfaction and addressed any concerns efficiently.
Cook/Dishwasher/Cashier
Arzis Greek and Lebanese Cafe-Alexandria, LA
2010 to 2011
Clean, cut, and cook meat, fish, or poultry.
• Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
• Monitor use of government food commodities to ensure that proper procedures are followed.
• Direct activities of one or more workers who assist in preparing and serving meals.
• Wash pots, pans, dishes, utensils, and other cooking equipment.
• Take inventory of supplies and equipment.
• Bake breads, rolls, and other pastries. • Requisition food supplies, kitchen equipment, and appliances, based on estimates offuture needs
Customer Service Associate/ Money Center
Walmart-Lewisville, TX
- Managed customer complaints and addressed compliments to enhance customer satisfaction.
- Organized merchandise on shelves, accepted exchanges and returns, and processed refunds.
- Managed money order requests and ensured proper cash handling.
Layaway Associate/Cashier/Stocker
Walmart-Monroe, LA
Layaway Associate:
• Organized and placed ordered merchandise in the storeroom.
• Collected payments on account, issued receipts, and kept correct records.
• Managed packages held, tracked payments, and watched balances.
Stocker:
• Unloaded shipments and stocked products in designated store areas.
• Supported organized backroom spaces, constructed displays, and occasionally helped customers.
• Ensured aisles were clean and presented a neat shopping environment.
• Developed positive relationships with vendors and drivers.
Housekeeper
Woodland Inn-Coushatta, LA
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Service, clean, or supply restrooms.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, lockerrooms, and other work areas so that health standards are met.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Empty wastebaskets, empty and clean ashtrays, and transport othertrash and waste to disposal areas.
Groundsman/Laborer/Painter
BURGESS CONSTRUCTION-Alexandria, LA
Painter Responsibilities:
• Preparing on-site preparations such as building scaffolding, covering fixtures1.
• Preparing walls and other surfaces for painting by scraping, using sandpaper, removing old paint1.
• Filling cracks and holes with appropriate material (e.g.plaster)1.
• Mixing paint and other materials to prepare the right color or texture1.
• Applying paint, varnishes, and other coatings to a variety of materials, such as walls, buildings, bridges, and machinery2.
• Reading blueprints and understanding the requirements and specifications to determine the quantity of materials and type of paint needed2.
• Setting up scaffolding and using ladders safely to perform tasks above ground level2.
• Maintaining a clean and safe work environment, including cleaning brushes, rollers, and other equipment2.
• Adhering to all health and safety standards, and ensuring all projects comply with regulatory and environmental regulations2.
Grounds Hand Responsibilities:
• Assisting in the maintenance of construction site grounds.
• Ensuring the site is clean and free from waste.
• Assisting in the setup and tear down of construction site equipment and structures.
• Ensuring all tools and equipment are stored properly at the end of the day.
• Adhering to all safety protocols and procedures on the construction site.
Education
High school diploma
Cornerstone Christian Academy - Boyce, LA
2012
Skills
• Multilingual (Fluent in Spanish) 2
• Sales
• 1
• Multitasking 6
• Customer Service 3
• Work Ethic 7
• Communication Skills 4
• Team Management 5
• Warehouse Experience
• Technical Support
• Order Picker
Languages
Spanish - Fluent
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity
Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work
Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Member At Global Fitness
Present
Crossfit Alete 2017
2017 to 2018
• Cardiovascular/respiratory endurance, stamina,strength,flexibility,power,speed,agility,balance,coordination and accuracy.
Additional Information
• Poetry Blogging-
Keep a personal blog where I share poetry focused on the importance of mental health, proving creativity and a deep understanding of mental health issues.
• Sewing-
Skilled in sewing and often create handmade items for personal use or as gifts, highlighting attention to detail and creativity.
• Volunteering-
Active volunteer in community programs such as the D.A.R.E. program and local homeless shelters, proving a commitment to community service and empathy for others.
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