Customer Service Representative
Resume:
SUMMARY
EDUCATION PROFESSIONAL EXPERIENCE
SKILLS
CERTIFICATIONS
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*************@*****.***
ZIMKHITHA NAZO
Finance Specialist/ Customer Service Representative Experienced professional with a background in customer service, I also, have extensive training experience with 14 years in customer service roles, I have honed strong communication, interpersonal, and organizational skills essential for effective mentoring and coaching. I have successfully trained new employees in customer service best practices, including communication techniques and conflict resolution strategies. As a Finance/Fraud Specialist and Customer Service Representative, I developed and delivered comprehensive training programs, ensuring employees were prepared to meet diverse customer needs. TEFL certified with 120 hours of training. Dedicated to creating a supportive learning environment, I am eager to contribute my expertise to the success of the company. One Day Only July 2020 - Present
Allocating payments to customers' orders.
Responsible for training newly hired employees for the department's processes
Investigating fraudulent activities. Involves using data analysis and investigative techniques to identify and address instances of fraud with our payment partners and within the organisation. Working closely with management to gather financial information, analyze data, and provide insights and recommendations to support decision-making processes. Wonga Finance 2014 - 2020
Gathering evidence: Involved collecting a variety of sources such as recorded interviews, written statements from witnesses or suspects, and financial documentation linked to bank statements, and payslips.
Prepared reports, compiled evidence, and provided
documentation to law enforcement agencies
Examined individual transactions or financial records that appear unusual or suspicious by digging deeper to uncover any potential fraudulent activity or discrepancies.
Handle confidential information and documents with discretion and maintain their proper organization
Wonga Finance 2010 - 2014
Responsible for training newly hired employees ensuring employees were prepared to meet diverse customer needs. Assisted the Finance Department in drafting paid-up letters and settlement letters for clients
Handled customer queries via live chat, Email, and Social media platforms (Facebook, WhatsApp, Instagram & Twitter) Higher Certificate in Forensic Examination (NQF-
Level 5)
2018-2019
Matric
2006
Exceptional communication and
interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Experience in managing budgets and
handling financial documents
TEFL Certificate- 120 Hours
Institution: Teacher Records
Year: 2023
Finance Specialist
Fraud Specialist
Customer Service Representative
University of the Western Cape
Bellville South High School
University of South Africa
LLB- Bachelor of Laws
2019 – in progress
REFERENCE
Maxine Overmeyer, Team Leader- One Day Only
Contact number: 072*******
Shelly-Anne Spaas, Customer Resolutions
Manager- Wonga Finance
IContact number: 072*******
Contact this candidate