Customer Service Medical Office
Resume:
DAIJIA SMITH
*** ***** ******, # ** *******, GA *0314 404-***-**** *******@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Regarded as a loyal and competent employee as evidenced by a dedicated work history.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Strong time management skills with ability to establish priorities to meet timelines.
Follow policies, procedures, and guidelines to ensure consistent quality.
Microsoft Office Applications – Word and PowerPoint.
KEY QUALIFICATIONS
Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance
Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management
Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing
Medical Office Medical Administrative Patient Registration Data Entry
EDUCATION
Ultimate Medical Academy
Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2024
WORK EXPERIENCE
Amazon – Atlanta, GA 01/2021 – 06/2024
Package Handler
Loaded materials and products onto package processing equipment.
Documented product, packaging, and order information on specific forms and records.
Adhered to safety, quality, and production standards and met established deadlines.
Worked effectively in a fast-paced, high demand environment.
Waffle House – Atlanta, GA 05/2016 – 04/2023
Cook
Prepared food in a fast-paced environment and according to established guidelines.
Communicated effectively with other cooks and restaurant staff.
Upheld safety rules, followed opening and closing procedures, and kept work area clean and stocked.
Maintained inventory, restocked kitchen supplies, rotated food, and stamped accurate expiration identification information on perishable items.
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