Case Management Manager

Dialys Velazquez

717-***-**** ***************@******.*** Cayey, Puerto Rico

RELEVANT PROFESSIONAL EXPERIENCE

COO and Case Manager of Cocas.org a Non-Profit Start Up

Cocas.org, Atlanta, GA 2024– Current

COO Duties:

Responsible for the day-to-day operations of the company.

Setting key operations metrics, creating standard operational processes, overlooking operational strategies, and troubleshooting problems.

Conduct performance analysis in every department, allowing for proper training, upskilling, and reskilling opportunities.

Works closely with the HR department, lending operational expertise to hiring talent who aligns with the company's goals and values.

Proactive in financial management and improving logistics.

Nurture Healthy Work Relationships

Making hard decisions, lead collaborations and strategic planning between teams, and promote a harmonious work culture, among others.

Fortifying trust within the company, making employees more confident and motivated to achieve the set goals.

Production of innovated policies and procedures for a start up.

Case Management Duties:

Meet with clients on a minimum weekly basis.

Assist clients to make necessary appointments in a logical order

Maintain all records necessary to document case management services

Assist clients in carrying out a service plan needed for client to live successful, safe and violence-

free life.

Connect clients with needed and available community resources, such as social service, medical,

financial, and housing contacts.

Deliver transparent information about the abilities of the agencies and standing of the service

plan.

Communicate with Social Worker, Legal Advocate, and Housing Advocate about the needs of

clients as stated on service plan.

Meet weekly with different departments to discuss current clients and evaluate extensions.

Confidentiality – Due to the nature of our work, our clients rely on us to maintain their private, personal information.

Protect client information at their discretion: having client sign a Release of Information when appropriate.

Respond appropriately to incoming client inquiries whether personal or professional.

Protect location of operating offices.

Case Manager-Housing Locator

Marin Housing Authority, San Rafael, CA 2021– 2024

•Assisted clients and other case managers throughout the initial voucher process which includes intake, housing search and lease-up. Collaborated with Coordinated Entry and Case Management staff to ensure clients were on track through the intake process. Advised and coached clients on presentation skills, provided advocacy services with landlords and assisted clients with securing rental deposit monies.

•Performed and arranged for Housing Quality Inspections (HQI’s) prior to move-in including lead paint testing, assistance in negotiation of rents, and calculation of subsidies and lease approval for participants master leases/direct lease contracts. Provided notices of contract renewals and rental adjustments as needed.

•Deliberated communications with landlords expressing concerns or reporting issues and violations of tenants. Provided information to case managers, and when necessary, met with clients to explain program obligations and support with resolution where feasible.

•Organized and disseminated tailored information to current and potential landlord community of Housing Choice Voucher programs.

•Assisted in all other resources for client needs based on severity of case.

•Assisted clients in financial sustainability, mental health, and all other client needs.

•Meet with clients on a minimum weekly basis.

•Assist clients to make necessary appointments in a logical order

•Maintain all records necessary to document case management services

•Assist clients in carrying out a service plan needed for client to live successful, safe and violence-

•free life.

•Connect clients with needed and available community resources, such as social service, medical,

•financial, and housing contacts.

•Deliver transparent information about the abilities of the agencies and standing of the service

•plan.

•Communicate with Social Worker, Legal Advocate, and Housing Advocate about the needs of

•clients as stated on service plan.

•Meet weekly with different departments to discuss current clients and evaluate extensions.

•Confidentiality – Due to the nature of our work, our clients rely on us to maintain their private, personal information.

•Protect client information at their discretion: having client sign a Release of Information when appropriate.

•Respond appropriately to incoming client inquiries whether personal or professional.

•Protect location of operating offices.

Property Manager

Ignacio Hills Apartments, Novato, CA 2015 – 2021

•Oversaw the day-to-day operations of 189 apartment units. Managed a 4.5-million-dollar property through marketing strategies, property operations, and project management facilitating exterior and interior renovation projects in collaboration with owners, managers, contractors, and other project management teams.

•Designed and facilitated all training for new property managers for company. Company Portfolio contained 18 different properties with 18 corresponding individual property managers.

•Applied inside-knowledge of the Housing Authority, Section 8, and associated Community Programs while engaging in community outreach and/or corresponding with the Housing Authority Team

•Supervised construction projects, Vendor Control, and Site and Neighborhood Development with Asset Management and Vice President of Operations.

•Engaged in daily office support including regular accounting, maintenance, and customer service for potential, incoming, and current clients. Facilitate budget preparation, financial reporting, training, and site inspections.

Vidal’s Consulting

Novato, CA 2014 – 2018

•Executed human resource tasks and employee management responsibilities including employee recruitment and training, database maintenance, expense data collection and analysis, invoice processing, subcontractor coordination, paperwork administration, and regular purchasing and supplying of company office.

•Maintained OSHA standards and compliance and facilitated training for employees regarding OSHA standards and practices. Ensured employees abided by all federal and state laws as well as housing and municipal codes.

Property Manager

Mirabella Apartments – Montgomery Capital Management, Novato, CA 2013 – 2015

•Oversaw all operations and management of company’s “Fresh New Start Building” that had been completely renovated.

•Met with potential tenants, showing them the property, and assessing their applications in accordance with anti-discrimination laws. Advertised vacant properties and hired a leasing agent to find tenants as needed.

•Arranged contracts for maintenance, trash removal, landscaping, security and other ongoing services and managed disputes with these service providers where appropriate.

•Paid property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs. Reported the property’s financial status, occupancy, and expiring leases to property owners. Collected rent and other property fees from tenants and individual owners.

Front Desk Manager

Hotel El Convento, Old San Juan, PR 2009 – 2013

•Supervised all hotel Guest Service Agents, Night Auditors, valet parking, general staff, and bell staff to ensure total guest satisfaction.

•Developed training materials and coaching sessions to best direct and support associates in adhering to all hotel policies, standards, procedures, and regulations.

•Maintained and modeled excellence in customer service. Developed and consistently communicated the spirit of maintaining a customer service experience for a “#1 Hotel” on Trip Advisor.

•Managed and audited payroll as well as petty cash.

SKILLS

•Spanish Fluency

•Emergency Preparedness Trained

•CE Trainer / Healthy Housing Certification

•Software proficiency: Yard, Rent Café, Onsite, Rent Roll, and Remote Banks/Panini

•Proficiency in Microsoft Office Suite and Google Suite

•Social Media Proficiency: Instagram, TikTok, Twitter, and Facebook

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