Customer Service Los Angeles
Resume:
Josie Leiva
Los Angeles, CA *****
*****.*****@******.***
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Josie Leiva
Mar 202 Nov 2023
Aug 2021- Dec 2022
Jan 2014- Aug 2021
Josie Leiva
Los Angeles, CA 90002
323-***-**** • *****.*****@******.***
Key Qualifications
● Bilingual
● Friendly
● Detail-oriented
● Efficient
● Thorough
● Health and safety code compliant
● Excellent communication
● Works well independently and in a team
● Time management
● Reliable
● Honest
Work Experience
Bilingual Customer Service Representative
Law Office of Sergio Siderman
● Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services
● Handling the customer calls, despite the degree of difficulty, in a courteous and business-like
● fashion.
● Performed data entry on tracking systems for recording call notes, questions, and suggestions.
● Provided excellent quality customer service and other duties as assigned.
● Assisted the receptionist as part of a rotating shift to answer all incoming calls and provide assistance over the phone and in person.
Customer Service Agent
Nike
● Provided customer service and product knowledge at company retail stores worldwide.
● Answered customer inquiries regarding Nike goods and services.
● Helped shoppers locate items, recommending suitable products, organizing merchandise on the sales floor, and assembling in-store displays.
● Changed low quantity items for other high price selling items to maintain that the floor is always correct from a visual standard.
● Demonstrated great organizational skills, multitasking skills, the ability to work in a large group, and still stand out.
● Able to do the work properly in a timely manner, used visual skills to get the floor ready for business hours.
● Assisted in training and onboarding of new hires. Home Health Aide
In Home Support Services (IHSS)
January 2015 to September 2019
April 2012- Nov 2016
Feb 2010 - June 2013
● Ensured we received correct documentation from outside parties and if there is an oversight on their
● part, I ensure that it is corrected.
● Verified that we have the appropriate amount of medication on hand for each resident and the
● medications are depleted, I order accordingly.Helped coordinate and participate in bi-monthly fire drills and annual full evacuation to verifying all
● residents are able to be evacuated in under 5 minutes.
● Assisted in ADL's for all residents, including grooming, bathing, oral hygiene, feeding, incontinent
● care, toileting, transferring, ambulation, range of motion.
● Advocated for each patient, providing emotional support, companionship, and striving every day to
● ensure their needs are met and maintained
CNA - Certified Nursing Assistant
Good Shepherd Hospice - Santa Monica, CA
● Complied with HIPAA standards in all patient documentation and interaction
● Ensured the accurate, timely zow of information by maintaining thorough patient records and updating
● healthcare team on patientsʼ status.
● Displayed strong clinical skills in assessing vital sign and glucose checks, and providing pre- and post-
● operative care.
● Provide high-quality patient care as an in-demand per-die within surgical, acute-care, rehabilitation,
● home- healthcare and nursing-home settings.
Caregiver / Personal Assistant
Amethyst Staffing Agency
● Assist patients with self-administered medication, according to physician notes.
● Ensure patient comfort and safety at all times.
● Provide good hygiene and skin care for patients.
● Took patient temperature, pulse, respiration and blood pressure and watch for patient reactions.
● Performed light household duties to help patients with their daily lives.
● Assisted patients with feeding, shaving and personal hygiene
● Prepared patients' room, made beds, keep the patients belongings neat and organized
● Transported patients via wheelchairs to and from rehabilitation and daily activities PCA Personal Care Assistant
American Reliable Home Care
● Assisted the provider in daily operations of the adult family home and providing quality care to
● residents.
● Helped ensure the home is in compliance with all rules and regulations of the state of California .
● Communicated with physicians, nurse delegators, pharmacists, medical assistants, family members,
● and anyone directly related to the health and wellbeing of each patient.
● Informed the provider and staff on the progress of each patient.
● Verified each patients medication administration record is correct and as medication orders change,
Nov 2011 - May 2012
Sep 2010- Feb 2011
Aug 2009- June 2011
Jan 2013 - Sept 2013
Aug 2005 -June 2009
● I update them in the MAR.
Pharmacy Technician
CVS Pharmacy
● Prepare labels and fill prescriptions accordingly, pre-packaging common medications that has resulted
● in 20% faster order completion
● Streamline data management procedures by reducing number of categorical inputs, which has reduced
● administrative work time by 47%
Shift Manager
Don Roberto’s Jewelry
● Resolved customer complaints regarding sales and service.
● Determined price schedule and discount rates.
● Monitored customer preference to determine focus of sales efforts.
● Planed and directed staffing, training, and performance evaluations to develop and control sales and service programs.
● Managed staff, prepared work schedules and assigning specific duties.
● Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
● Maintained sanitation, health, and safety standards in work areas. Education
Pharmacy Technician
ICDC COLLEGE
Certified Nurse Assistant
CIT COLLEGE
High School Diploma
Hollywood High School
Home Healthcare Aide
CIT COLLDGE
References
Available upon request.
Contact this candidate