Service Advisor Retail Sales

Rich ODell

Lexington, KY

I have been in the automotive industry since 1992 I enjoy problem solving and helping others. I continue my education and up on my certifications, I always thrive on having top ELR, CSI I push and give everything I can to better myself. Authorized to work in the US for any employer

Work Experience

ASM

Castrucci - Cincinnati, OH

December 2020 to November 2023

Dispatcher, help advisors, scheduling, assisting technicians, helping the service department with a positive culture.

Service Advisor

Joseph - Cincinnati, OH

March 2018 to November 2020

Write all service tickets, direct communication between technicians and customers account for all warranty

Hire staff handle audits as needed

From start to finish all the duties for the service director Forecast monthly goals

Report directly to the general manager

Service Advisor

Alexandria Goodyear - Alexandria, KY

April 2013 to February 2018

Deliver excellent service and courtesy to all customers address warranty issues concerns

sell all work and resolved customer concerns

Education

Bachelor's in Business

Lincoln tech Indianapolis - Indianapolis, IN

January 1991 to February 1993

Skills

• retail sales (10+ years)

• training (1 year)

• Strategic Planning (5 years)

• Auto Service Management

• Brake Repair (10+ years)

• Automotive Diagnostics

• Automotive Repair (10+ years)

• Automotive Repair (10+ years)

• Brake Repair

• Diesel Engine Repair (10+ years)

• Mechanic Experience

• Microsoft Word

• Suspension (10+ years)

• Vehicle Maintenance

• Alignment

• Blueprint Reading

• Management

• Mechanical Knowledge

• Oil Change

• Tire Service

• Transmissions

• Customer service

• Welding

• Service Technician Experience

• Time management

• Sales

• Equipment Repair

• Computer Networking

• Electrical Experience

• Facilities Maintenance

• ERP systems

• CRM software

• HR sourcing

• Communication skills

• Automotive service (10+ years)

• Quality Assurance

• Negotiation

• Auto Estimating

• Hydraulics

• Quality assurance

• Training & development

• Supervising experience

• GIS

• Welding

• Automotive repair

• Retail sales

• Computer networking

• Auto service management

• Human resources

• ERP systems

• Sourcing

• Customer service

• Sales

• CRM software

• Negotiation

• HR sourcing

• Dealership experience

• Manufacturing

• Account management

• Product demos

• Leadership

• Forecasting

• Budgeting

• Plastics injection molding

• Program management

• ISO 9001

• Analysis skills

• Heavy lifting

• Sales management

• Project management

• Direct sales

• Warehouse management

• GM vehicles

• Schematics

Certifications and Licenses

Driver's License

HVAC Certification

June 2023 to June 2024

Assessments

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

November 2020

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

ASE master technician

Ford master service advisor certification

medallion award winner

Contact this candidate