Customer Service Supply Chain

Alipour, Sahar *

Sahar Alipour

Ottawa, CA 343-***-**** *********@*****.*** www.linkedIn.com/in/sahar-alipour- 4393b0273

Objective

Hardworking and highly motivated student seeking a part-time Food Service Worker. Possessing strong interpersonal and communication skills, eager to deliver exceptional customer service in a fast-paced environment. Looking to contribute to a positive team atmosphere while developing valuable work experience.

Summary of Qualifications

• Demonstrated active listening skills while providing customer service and resolving customers’ concerns at V café, ensuring a positive work environment.

• Demonstrated strong cash handling skills by accurately balancing register transactions at the end of each shift.

• Excellent interpersonal and communication skills, both verbal and written, for interacting with diverse customers.

• Able to multitask and prioritize tasks while maintaining accuracy.

• Identified and resolved any issues or concerns of customers at V café, fostering effective communication and providing a high level of customer service.

• Maintained a clean and organized checkout area to ensure a positive customer experience.

• Proficient in Microsoft Office for generating reports, presentations, data analysis, etc.

• Adapted to fast-paced environments by working independently as a volunteer at the medical supply factory during Covid.

• Contributed to a positive team environment by collaborating with colleagues to ensure smooth operations.

Education

Algonquin College, Ottawa, Canada 2024 -Present

Supply Chain Management, Graduate Certificate

Algonquin College, Ottawa, Canada 2024 - 2024

Human Resources Management, Graduate Certificate

University of Tehran, Tehran, Iran 2019 – 2023

Geography with the focus on Geographic Information System and Remote Sensing, Bachelor of Science Work Experience

Alipour, Sahar 2

Brookstreet Hotel HRM Intern, Kanata, Canada 2024 - 2024

• Assisted with recruitment and selection process by managing job postings, reviewing resumes, scheduling and conducting interviews, contributed to a smooth recruitment and onboarding experiences for both new hires and related professionals.

• Developed proficiency in the HRIS system (Dayforce), enabling me to effectively manage employee data.

V Café Cashier, Tehran, Iran 2021 – 2022

• Ensured accurate billing for customers by scanning each item and applying appropriate discounts or coupons, reducing errors in customers’ bills.

• Provided exceptional customer service to different clients by demonstrating understanding when assisting customers with special needs and disabilities.

• Developed communication skills by effectively communicating with customers in a friendly and professional manner, fostering trust and rapport with the customers and contributing to a positive customer experience.

Sales Associate Refah Grocery store, Tehran, Iran 2018 – 2020

• Assisted customers and provided product information.

• Maintained a clean and organized sales environment, organized products and restocked.

• Handled customers’ return and exchanges, ensured that the process is in compliance with the store’s policies.

Volunteer Experience

Medical Supply Factory Operator 2019 – 2019

• Maintained a safe workplace by following safety protocols and organizational rules while performing jobs, reducing any health and safety related risks.

• Managed multitasks efficiently, by leveraging my organizational skills to prioritize tasks effectively, leading to smooth operation of the factory. Certifications

• LinkedIn Learning Zendesk Customer Service Professional Certification 2024 References

• Upon request.

Contact this candidate