Administrative Assistant Customer Service

Location:

Gallup, NM, 87301

Salary:

18.00

Posted:

August 19, 2024

Contact this candidate

Resume:

*** ****** ****** ******, **. ***** / PO Box **** Ganado, AZ. 86505 Phone: Cell. 505-***-****

***********@*****.***

TARA SMITH

OBJECTIVE

To obtain a front office/administrative assistant position where experience can be utilized to contribute to company goals and strategies, excellent organization-al abilities, strong customer skills, and diverse business experience.

SUMMARY OF QUALIFICATIONS

Administrative Assistant, Office Assistant, Secretary, Customer Service, Front Desk Clerk, and Cashier.

Ability to work independently as well with others.

Ability to work in fast paced environment.

A quick learner

Dependable team player

Knowledge of applicable policies, practices, and procedures related to work assignments.

Knowledge of basic clerical/office support practice and procedures.

Knowledge of a variety of computer software, word processing, database, and spreadsheet applications.

Skilled in preparing a variety of records, reports, correspondence using standard computer software.

Skilled in maintaining electronic and/or hard copy filing records systems.

Skilled in operating office equipment

Skilled in establishing and maintaining effective working relationships.

Exceptional customer service skills.

Computer literate MS Office (Word, Excel, Power Point, and Outlook)

PROFESSIONAL EXPERIENCE

Jan 2023 – Feb 2024 Rio Grande Glass & Mirror Albuquerque, NM

Controller

Directing visitors as appropriate

Initiating biding quotes for storefront glass, mirrors, bathroom products services and repairs by ascertaining performance problems and services requested.

Responsible for offering exceptional customer service, dealt with customers in person regarding any discrepancies or any other concerns, handled follow-up calls & paperwork on customer or vendor accounts.

Work with customers to determine problems with their hardware supplies or storefront glass/materials and provide the project manager with accurate repair descriptions and materials.

Prepare work orders, supply requisitions and related documents within established limits and procedures, obtain appropriate signatures.

Verifying warranty and service contract coverage, developing estimates

Review reports, records, accounts or other documents for completeness, accuracy, and conformity within established procedures.

Maintain electronic and/or hard copy files.

Track and monitor status of special projects or assignments on an ongoing basis; follow up on processes or items as needed.

Coordinate the work of others and train new employees.

Arrange meetings and schedule appointments.

Handle follow-up calls and paperwork on customer accounts.

Worked independently as well with others.

Communication with customers on P/C daily to discuss status on projects or follow-up on accounts and most importantly assisted customers with their needs to assure customer satisfaction.

Aug 2019- Jan 2023 Atelier Automotive Gallup, NM

General Manager Service Advisor

Get to work early. I am one of the first to arrive at shop.

Walk the lot from both directions, one of my primary responsibilities is the condition of the overall facility to make sure that it displays cleanliness and safety.

Overseeing the daily operations of business.

Ensuring strategic goals are met by setting operational policies, creating and maintaining budgets.

Twice a week, I will hold management meetings with the lead service advisor to discuss inventory aging, average hours per RO, average dollars per customer-pay RO, In-and-out times for oil changes, inventory of spare parts and fluids tech are storing at their workstations for side jobs, and discuss nonperformers.

Regularly check my customers’ reviews on Google, Yelp, and Facebook.

Handle cash transactions with accuracy (Possess Heavy Cash Handling) and make check or cash deposits daily.

Coordinate the work of others and train new employees.

Initiate automotive services and repairs by ascertaining performance problems and services requested.

Responsible for offering exceptional customer service, dealt with customers in person regarding any discrepancies or any other concerns, handled follow-up calls & paperwork on customer accounts.

Work with customers to determine problems with their vehicle and provide technicians with accurate repair descriptions.

Prepare work orders, supply requisitions and related documents within established limits and procedures, obtain appropriate signatures.

Verifying warranty and service contract coverage and developing estimates.

Review reports, records, accounts or other documents for completeness, accuracy, and conformity within established procedures; follow up on processes or items as needed.

Maintain electronic and/or hard copy files.

Arrange meetings and schedule appointments.

Communication with customers on P/C daily to discuss product benefits and initiate customer referrals, and most importantly assisted customers with their needs to assure customer satisfaction.

May 2019- Aug 2019 Tandy's Muffler Shop Gallup, NM

Front Office Clerk/Service Advisor

Responsible for offering exceptional customer service, dealt with customers in person regarding any discrepancies or any other concerns, handled follow-up calls & paperwork on customer accounts.

Initiate automotive services and repairs by ascertaining performance problems and services requested.

Handle cash transactions with accuracy (Possess Heavy Cash Handling).

Work with customers to determine problems with their vehicle and provide technicians with accurate repair descriptions.

Prepare work orders and related documents within established limits and procedures, obtain appropriate signatures.

Maintain electronic and/or hard copy files.

Track and maintain follow up with status updates on customers vehicle on repairs or items as needed.

Schedule appointments.

Worked independently as well with others.

July 2012- May 2019 Tate's Auto Center of Gallup, NM

Service Advisor

Directing visitors as appropriate

Initiate automotive services and repairs by ascertaining performance problems and services requested.

Responsible for offering exceptional customer service, dealt with customers in person regarding any discrepancies or any other concerns, handled follow-up calls & paperwork on customer accounts.

Work with customers to determine problems with their vehicle and provide technicians with accurate repair descriptions.

Prepare work orders, supply requisitions and related documents within established limits and procedures, obtain appropriate signatures.

Verifying warranty and service contract coverage, developing estimates, maintain electronic and/or hard copy files.

Track and follow up on status updates for customers vehicle on repairs or parts needed.

Coordinate the work of others and train new employees.

Arrange meetings and schedules appointments.

Worked independently as well with others.

Communication with customers on P/C daily to discuss product benefits and initiate customer referrals, and most importantly assisted customers with their needs to assure customer satisfaction.

March 2010 – December 2010 Navajo Tribal Utility Authority Ft. Defiance, AZ. Administrative Assistant/Secretary

Responsible for providing confidential administrative support to the Manager.

Track and monitor status of special projects or assignments on an ongoing basis.

Composing letters and memoranda from dictation, verbal dictation, or from knowledge of company policies or procedures.

Screen telephone calls, routes calls, and takes messages, greets and directs visitors as appropriate.

Research and respond to requests for general information; composes, types, edits correspondence, reports; identifies sources and extract necessary information.

Arrange meetings and conferences; schedule appointments and interviews; make travel and lodging arrangements; receives, date stamps, logs in, sorts and distributes incoming and outgoing mail; review reports, records, accounts or other documents for completeness.

Maintain electronic and/or hard copy files; prepares photocopies or facsimiles; process employee and office forms; tracks and maintains records and status of processes used in department.

Prepare work orders, supply requisitions and related documents within established limits and procedures; obtaining appropriate signatures; monitor orders and maintain office supplies.

April 2006 – Oct. 2008 Wells Fargo Bank Window Rock, AZ. Bank Teller/Customer Service

Responsible for offering exceptional customer service.

Dealt with customers in person regarding any discrepancies or any other concerns.

Communication with customers on P/C daily regarding their personal accounts, payments, and discuss product benefits and initiate customer referrals.

Handle follow-up calls and paperwork on customer accounts.

Responsible for taking payments pertaining to auto, credit cards, and loan payment.

Handle cash transactions with accuracy (Possess Heavy Cash Handling).

Assist customers with their needs to assure customer satisfaction.

Enter and verify data in a computerized system.

Perform other duties as assigned or requested, such as answer telephone calls, route calls, and take messages, greet and direct visitors as appropriate; respond to routine questions from the public; direct people to appropriate sources; provide public with specifics such as program information; research and respond to requests for general information.

Jan. 2003 – Sept. 2003 Capitol Communications Mesa, AZ. Communication Specialist

Responsible for taking outbound calls on P/C on a daily basis.

Making telephone fundraising calls for a non-profit organization.

Oct. 2000 – Dec. 2000 Best Western Chieftain Chambers, AZ.

Front Desk Clerk/Customer Services

Responsible for taking reservations and renting out rooms to travelers.

Worked independently as well with others.

Dealt with customers in person and handled cash transactions with accuracy.

Screen telephone calls, routes calls, and take messages, greet, and direct visitors as appropriate.

Receive, date stamps, log in, sort and distributes incoming and outgoing mail.

Assisted customers with their needs to assure customer satisfaction.

Most importantly responsible for closing the motel.

Oct. 1997 – Feb. 1999 QSM (Quality Service Management) Tempe, AZ. Collections/Customer Service

Responsible for keeping track of customer accounts for the billing and collections department.

Responsible for providing confidential administrative support to the Manager.

Communication with customer on P/C daily regarding any billing, payments, & repair issues.

Handle follow-up calls and paperwork on customer accounts.

Track and monitor status of special projects or assignments on an ongoing basis.

Maintain electronic and/or hard copy files; prepares photocopies or facsimiles; process employee and office forms; tracks and maintains records and status of processes used in department.

Enters and verifies data in a computerized system.

Most importantly assisted customers with their needs to assure customer satisfaction.

Mar. 1997 – July 1997 Ampco System Parking Sky Harbor Airport Phoenix, AZ. Cashier/Customer Service

Responsible for offering exceptional customer service.

Responsible for taking payments of parking fees.

Handle cash transactions with accuracy daily (Possess Heavy Cash Handling).

Dealt with customers in person regarding any discrepancies or any other concerns.

Helped customers with directions.

Assisted customers with their needs to assure customer satisfaction.

REFERENCES

Ernie Matamorez 3400 Zia Dr. Gallup, NM. 87301

Phone: Cell: 808-***-**** Home: 505-***-****