Customer Service Property Manager
Resume:
Jessica K. White
*** ******** **. **************, ** 24073
***********@*****.***
OBJECTIVE: Looking for a career in which my background in Banking, Customer Service, and Property Management can be utilized to exceed the goals of a potential employer.
SKILLS: Vast experience in Customer Service, Sales, Financial Management while working in a diverse clientele. Experienced in Microsoft Word, Excel, Budgeting, and Customer issue resolution.
Experience: March 2022-Present-Ridgeview Apartments
Property Manager
Section 8, HUD, Conventional Property. 55 older and disabled Residents, Responsible for taking applications, processing background checks for new move ins, making bank deposits, court filings for unpaid rent, processing move outs and deposit accounting, setting up vendors and working with vendors for projects on the property, processing annual certifications. Complied with HUD Regulations.
Experience: March 2021-February 2022-Wellington Advisors
Property Manager
Responsible for taking applications, processing background checks for new move ins, processing move outs and deposit accounting, setting up vendors and working with vendors for projects on the property, processing resident renewals, processing payroll with ADP and Payvelocity. Getting bids for budgeting purposes. Hiring and training leasing staff, hiring maintenance personnel. Weekly, and monthly reports, accepting rent. Using Yardi software.
Experience: October 2016-February 2021- Melinda’s Melody
Site Manager-PRAC 202 Elderly HUD Property
Responsible for collecting rents, processing move-ins, move-outs, maintain occupancy of
Apartments, preforming annual recertification’s, HUD rules and regulations were complied with Section 8 202 PRAC Elderly property. Make bank deposits, outside marketing, file unlawful detainers and Writs. worked on ONESITE computer program.
Experience: September 2014-September 2016 Samsung 2020 Telecommunications
Field Sales Manager
Responsible for training and providing updated knowledge to accounts such as Verizon, AT&T, Sprint, Cricket, Boost Mobile, US Cellular Walmart and Best Buy, with the newest Samsung products, cell phones tablets, watches. Traveled to my accounts and provided training for new employees, and with customers on a needed bases. Worked with management in my accounts for the employees to continue their knowledge with online training. Held contest with my account reps and with customers.
Experience: July 2011-September 2014 Kellermeyer-Bergensons Services
Area Manager
Oversee accounts in Southwest, Virginia and large portions of West Virginia.
Oversaw contractors for variety of grocer and retail stores including: TJ Max, Marshalls, Value City Furniture, and Food Lion. Completed monthly visits of all territory stores, to ensure contractors and cleaners were completing work per scope of their assignment. Worked with contractors on a daily bases to ensure zero issues within any stores. Scheduled Strips and Scrubs while also Replacing cleaners and contractors when needed.
Experience: June 2010-June 2011-Ridgeview Apartments
Property Manager
Responsible for maintaining occupancy of apartments, processing rental payments, outside
Marketing, working with VT off campus housing office, make daily bank deposits, file unlawful detainers, for past due rent and WRITS for evictions. Garnishments for balances left. Move in inspections; move out inspections to asset damages.
Experience: April 2009-March 2010- Ashton Heights Apartments
Community Manager Section 8 HUD-Tax Credit Property
Responsible for maintaining occupancy of apartments, Outside Marketing Outreach, processed rental payments from residents and HUD voucher. Processing Annual Certifications, Made daily bank deposits, filed Unlawful detainers, for past due rent, Filed WRITS for evictions. Ensured HUD rules and regulations were complied with; worked on ONESITE computer program.
February 2008-April 2009 Roanoke Redevelopment and Housing
Client Services Specialist Section 8 Dept.
Responsible for case managing client files with case load of 400 plus, processing annual recertification’s to make sure tenants still qualify for housing assistance. Processed interims and followed HUD Regulations and guidelines.
April 2006-February 2008 Old Farm Village II Apartments
Property Manager Section 8-Tax Credit
Processed rental payments and HUD voucher, maintained occupancy, leased apartments marketed outside for rental prospects, processed annual recertification’s, and interims collected on past due accounts, filed Unlawful detainers and WRITS for evictions. Ensured compliance for move-in approvals and YARDI computer system.
July 2005-April 2006 Shenandoah Village Apartments
Property Manager-Tax Credit
Leased apartments, processed rental payments from tenants, and local housing authority, processed annual recertification’s. Outside marketing for possible rentals, collected on past due accounts, filed unlawful detainers and WRITS. Make bank deposits, worked on YARDI computer system.
August 2004-July 2005 Hilltop Terrace Apartments
Property Manager-Conventional-Tax Credit
Leased apartments, processed rental payments from tenants, and local housing authority, processed annual recertification’s. Outside marketing for possible rentals, collected on past due accounts, filed unlawful detainers and WRITS. Make bank deposits, worked on YARDI computer system.
EDUCATION: Pulaski Co. High School Graduate with Marketing Certificate
References upon request
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