Project Management Business Development

TAMMINA HART

Atlanta, GA 678-***-**** *******.****@*****.*** www.linkedin.com/in/tamminahart

SENIOR PROJECT MANAGER

Reliable professional with extensive experience in customer delivery, project management and business development. Led all aspects of technology businesses: account management, planning and implementing large scale projects, software delivery and operation. Have driven sales and delivery to overachieve revenue and quality targets, while increasing customer satisfaction and driving down operational costs by 20%. Significant team building and leadership. Have led teams of up to 30 and $10M+ in yearly revenue.

AREAS OF EXPERTISE

Strategic Leadership Vendor Management Change Management Business Development

Team Building and Coaching Creative Problem Solving Contract Negotiations Agile Methodology

DevOps Transformation Program Management Relationship Building Project Management

PROFESSIONAL EXPERIENCE

Comcast 2018 - Present

Senior Manager, Project Management

Manage critical dates for network and product activations, ensuring adherence to established timelines. Skilled in identifying and mitigating risks, issues, and gaps to ensure project success. Collaborate with diverse functional groups to facilitate seamless order flow and completion. Demonstrated ability to meet or exceed organizational metrics while providing guidance on process improvement and driving continuous enhancement initiatives. Experienced in leading cross-functional teams and developing standards, processes, and procedures to optimize team performance.

•Reduced activation delays by 18% through meticulous scheduling and coordination, resulting in improved customer satisfaction and revenue generation.

•Implemented proactive risk management strategies resulting in a 15% reduction in project delays and cost overruns, enhancing project efficiency and profitability.

•Streamlined order processing procedures, leading to a 25% increase in order accuracy and a 30% reduction in processing time, improving overall operational efficiency.

The WICT Network SE Chapter 2018 - present

Senior Director, Partnerships

Oversaw the cultivation and sustainment of relationships with industry stakeholders to advance organizational goals. Skilled in developing and implementing comprehensive partnership strategies to drive revenue growth, elevate brand visibility, and enhance member engagement. Collaborative team player adept at identifying partnership opportunities aligned with organizational priorities. Proficient in managing key partner relationships to ensure mutual satisfaction and value delivery. Experienced in leading the design and execution of tailored partnership programs and initiatives to meet partner objectives and enrich member experiences.

•Increased market presence by 22% through strategic alliances with key industry players, resulting in enhanced credibility and visibility for the organization.

•Outcome: Achieved a 11% increase in annual revenue through targeted partnership initiatives, while also boosting brand recognition by 40% and doubling membership engagement metrics.

•Successfully identified and leveraged synergies across departments, leading to the development of innovative partnership opportunities that directly support organizational objectives and priorities.

Tammina Hart *******.****@*****.*** Page 2

Amdocs 2015 - 2018

Project Manager

Directed and led initiatives in collaboration with Amdocs and T-Mobile. Skilled in conducting extensive data analysis to support divisional goals and strategies. Proficient in monitoring end-to-end readiness and managing change management actions. Experienced in initiating and implementing continuous improvement initiatives, tools, and procedures. Adept at overseeing project closure and maintaining integration matrices. Managed release gates and ensured synchronization of scope across all lifecycle stages. Instrumental in achieving SLA target availability and designing and maintaining Service Level Management (SLM) structures. Strong communicator capable of translating complex engineering concepts for non-technical audiences.

•Successfully coordinated testing activities, resulting in a 20% reduction in testing cycle time and improved overall project efficiency.

•Achieved SLA target availability of 100% by implementing stability processes, ensuring uninterrupted service delivery and enhancing customer satisfaction.

•Identified key performance trends and insights, leading to informed decision-making and strategic planning that drove a 15% increase in operational efficiency.

Accenture (Midwest) 2014 - 2015

Regional Market Lead

Oversaw the facilitation of a nationwide harvesting program across 7 markets, aimed at recovering 3G equipment to prevent CapEx purchases. Skilled in managing client relationships across multiple organizations, leading a team of 5 engineers, 8 managers, and 1 director to refine and execute the harvesting process. Proficient in managing vendor relationships, including 2 project management systems and 6 technicians. Demonstrated ability to successfully transition markets to clients within tight timelines and effectively onboard new program resources. Experienced in creating, editing, and updating Job Aids to support the harvesting work stream.

•Achieved a 20% increase in recovered 3G equipment across all markets, resulting in significant cost savings by avoiding CapEx purchases and extending the lifespan of existing assets.

•Collaboratively refined and executed the harvesting process, leading to a streamlined operation and $5 million in savings within a 3-month period, enhancing client satisfaction and demonstrating effective leadership across diverse teams.

EDUCATION

Master of Business Administration (MBA, General)

Louisiana State University, Shreveport LA

Bachelor of Science (BS) in Communications (Media Studies)

Kennesaw State University, Kennesaw GA

PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

Certified Lean Practitioner 2020

Transformance Advisors

Change Management Practitioner 2018

Prosci

PMP 2016

Project Management Institute

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