Quality Management Assurance

ARIJ A MOUSA

* *** ******, ***** ******, MA *****. 917-***-****. ****.*****@*****.*** LinkedInhttps:// www.linkedin.com/in/arij-mousa-6802a123

Dedicated and detail-oriented Immigration Paralegal with two years of experience providing comprehensive support to immigration clients. Skilled in case management, legal research, document preparation, and client communication. Seeking to leverage expertise and passion for immigration law to contribute to a reputable organization’s success. Experience:

Immigration legal Assistant and paralegal From 2017 to 2019 at ZBZ Global New York

• Managed caseload of immigration matters, including family-based petitions, employment- based visas, asylum applications, and citizenship applications.

• Conducted legal research on immigration laws, regulations, and policies to support case preparation and strategy.

• Managed the accurate completion and filing of multiple immigration forms and petitions, including I-130, I-485, I-765, and I-864, resulting in a 15% improvement in case approval rates and client satisfaction.

• Coordinated with clients to procure necessary information for immigration applications; implemented a new document tracking system resulting in a 25% decrease in missing or incomplete documentation.

• Prepared accurate and up-to-date case files, databases, and calendars to ensure compliance with deadlines and requirements. Led consistent client outreach efforts, delivering real-time case status updates, responding to inquiries, and resolving issues promptly; increased client satisfaction levels by 35% and strengthened long-term client relationships.

• Assisted incoming clients' communication, drafted applications for relief, followed up with USCIS regarding case status, and performed other responsibilities as assigned.

• Performed administrative data-collection tasks and maintained a basic knowledge of relevant laws, policies, and trends in law affecting the target clients. Court, Researcher From 2019 to 2022 at Baxter Research

• Conducted in-depth analysis of court data as a Criminal Research Specialist, optimizing key identifiers and background screening reports, resulting in a 25% improvement in report quality and a 30% reduction in processing time.

• Engineered a comprehensive compliance strategy under FCRA guidelines, ensuring 100% accuracy in background screening processes; minimized legal risks and safeguarded company reputation.

Currently working as Legal and Medical English/Arabic Interpreter at Baystate interpreters

• Spearheaded the facilitation of communication exchange in Arabic and English during meetings, navigating cultural intricacies, contextual considerations, slang, and linguistic variations, ensuring precise and effective communication between clients and providers.

• Enhanced accuracy of translated documents by meticulously comparing and adjusting technical terminology; maintained cohesion with original content to uphold clarity and precision, leading to a 15% increase in client satisfaction.

• Executed tasks with utmost professionalism, ensuring strict adherence to ethical standards and codes of conduct for interpreters; maintained confidentiality of sensitive information and upheld industry best practices to deliver high-quality interpreting services. Other Experience:

Foreign Lawyer From worked at Law Offices of Khaldun Qassam Damascus, Syria

• Negotiated small claim settlements and carried more than 40 case files from concept to trial and appeal, as needed.

• Provided strategic legal counsel to clients on their rights and obligations, utilizing expert knowledge to navigate legal complexities, mitigate risks, and optimize business operations.

• Initiated the development of legal documentation like mortgages, leases, and employment contracts; skillfully advocated for clients in legal proceedings across courts, tribunals, and administrative bodies.

Teaching & Research experience at Arab Academy for Science, Technology & Maritime Transport

• Served as AssistantProfessor/Adjunct Professor. Developed and instructed undergraduate courses in statistical management decisions (QMS) and Quality Assurance concepts in English and Arabic languages, enhancing student comprehension and application of key business principles.

• Orchestrated seminars to analyze survey data on student loyalty, leading to a measurable 25% increase in student retention; utilized data visualization tools to describe survey techniques and results, driving targeted survey updates and enhancements. Education:

Boston College Law School Newton, MA. Master in Law, LLM. Jun 2022 Damascus Faculty of Law, Syria. Legum Baccalaureus, LL.B. Arab Academy for Science, Technology & Maritime Transport, Egypt Ph.D. in Quality & Productivity Management November 2017 Master in Transportation & Logistics Management

Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Familiarity with immigration forms and procedures (USCIS, EOIR)

• Excellent written and verbal communication skills

• Strong attention to detail and organizational abilities

• Ability to work independently and as part of a team Certification:

• International Register of Certificated Lead Auditors ISO 9001. May 2012

• Certified Real Estate Associate, New York Board of real estate. January 2016 Public Service:

Brighton Municipal Court, Summer Internship May to Jun 2022

• Served as Clerck Assistance and helped Court employees in file, prepare, and manage cases and file Court documents and dockets.

Volunteer Work & Community Involvement

• Worked with Humanitarian Relief Center to help Syrian refugees in Egypt

• Coordinated with Syrian Youth Organization to assist Lebanese refugees in Syria. Affiliation & Membership:

• ALIA American Immigration Lawyers Association since

• The American Society for Quality, ( ASQ)

Available upon request.

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