Housekeeping, detail oriented, floor care technician, room inspector

Denise Phillips-Stevenson

Phenix City, AL ***** 616-***-**** **************@*****.***

QUALITY INSPECTOR / CUSTOMER SERVICE REPRESENTATIVE

KEY SKILLS

Supervisor Experience (10+ Years) ● Packaging ● 6S Organization ● On The Job Training Lead ● Lean Principles ● Team Leadership ● Risk Assessment/Contingency Planning ● Inventory Management ● Demand Planning

PROFESSIONAL EXPERIENCE

Valley Hospitality, Columbus, GA March 2020 – December 2021

Room Inspection Supervisor

●Conducted regular inspections of hotel rooms, public areas, and other hotel facilities to ensure cleanliness and compliance with Valley Hospitality’s strenuous sanitation standards.

●Led trainings for my staff of 8 employees on the latest inspection and cleanliness standards set by the Centers of Disease Control (CDC) to ensure the health and safety of all guests and employees.

●Oversaw and managed the replenishment of all amenities and cleaning supplies, ensuring compliance to our FIFO (first in first out) rules were always met.

●Identified and reported maintenance and safety concerns to upper management to ensure guest safety was never an issue.

●Collaborated with and benchmarked other hotel staff at sister properties to ensure the latest methods and techniques were used to increase efficiency and customer satisfaction across the Hilton Brand.

Hibachi Express, Columbus, GA July 2017 – February 2020

Senior Retail Cashier Associate

●Increased our customer satisfaction score and profitability by 12% by providing exceptional customer service in greeting patrons, addressing inquiries about menu items, and assisting with orders or special requests to ensure a positive dining experience.

●Proficiently operated Point-of-Sale (POS) systems to input orders, process payments, and generate receipts, demonstrating strong computer skills and attention to detail.

●Assisted in order preparation and coordination with kitchen staff to ensure orders were prepared correctly the first time and delivered to customers on time.

●Adhered to food safety and hygiene standards, including proper glove usage, sanitation procedures, and maintaining personal hygiene to uphold food safety regulations and customer satisfaction.

Extended Stay Hotels, Columbus, GA August 2017 – December 2019

Lead Housekeeper

●Efficiently managed time to complete cleaning tasks within tight, designated timeframes without sacrificing quality or sanitary standards.

●Communicated effectively with customers, employees, and supervisors to address concerns and special requests, ensuring our showroom floor was always spic and span.

●Maintained a positive attitude and professional demeanor while providing exceptional service to customers and colleagues alike.

EDUCATION

Columbus Technical College, Columbus, GA

GED

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