Food Service Customer
Resume:
Nancy J. Altman
Orchard Park, NY 14127
*************@***.***
OBJECTIVE: To obtain a position in the Hospitality Customer Service & Relations industry. A position which will enable me to remain in the field to develop, create, assist and monitor business/ account development. EDUCATION: Buffalo State College
May 1996 B.S. Food Systems Management
Villa Maria College
May 1986 A.A.S. Food Service Management
Cornell University
January 2008 FDC Leadership Credential
EMPLOYMENT:
8/1/22- 6/30/24 Personal Touch Food Service
General Manager of Operations
Supervise, train and oversight of 12 plus Unit Managers and staff. Including budget preparation, inventory controls, hiring, conducting monthly meetings, keeping up with the trends in the industry. Oversight of catering events, planning, staffing and vendor contacts. 7-19 - 8/1/22 Personal Touch Food Service
Food Service Director
Responsible for direction in the daily operations for Orchard Park School District Food Service. Including hiring and training of Staff. Monitoring the ordering, preparation, and end product that is served to students (4780) and staff on a daily basis. Mentoring Lead staff at each building (6), and kitchen (7). Responsibilities also include yearly budgets, yearly commodity food orders. Ensuring that all staff are trained in federal and local Covid19 expectations. 7-12 -7-19 Personal Touch Food Service
Food Service Director
Oversee entire Food Service Department for Campus Dining options, Including event planning, dining room service for students, staff and and Faculty at 4 outlets, also providing services to the Theatre on campus. Responsible for budgets, evaluations, hiring personnel, training, food and labor costs. Providing special diets as necessary for students and guests. Safety and Customer Service training of all food service personnel. Collaborating with various departments on Campus for special events.
2-12 - 7-14 Retail Operations Manager
Responsible for daily operations of the Café and Kiosk on D’Youville College Campus. Develop menus, daily specials, and promotions to increase sales. Scheduling, purchasing, inventory control. Manage, hire, and train kitchen staff. Assist with Catering functions as needed.
4-01-2 -12 Holy Cross Head Start
Nutrition Coordinator/Site Manager 10/8-8/11
Responsible for overseeing the operations of the Nutrition Department. conduct staff meetings regarding child meals, special diets, sanitation, food preparation, adhering to CACFP guidelines. Implementing age appropriate meals for 3 and 4 year olds. Educating parents, staff and children in the area of nutrition. Completing monitoring reports on sanitation, meal preparation, service and delivery to others. Inventory control, weekly food orders. Ensuring that all state, federal, and local regulations are being followed.
Maintain center licensing binder, ensuring all common areas are safe for children, families, staff and visitors. Perform monthly fire drills, train staff on safety procedures, ensuring equipment in the building is inspected, and meets all day care regulations. Maintaining child to teacher ratios in 9 classrooms.
8-87 - 8 - 98 Beechwood Continuing Care
Assistant Food Service Director
Responsible for all aspects of food preparation, delivery and service to others. Monitoring the dining rooms at meal times. Compliance of all department policies and procedures. Preparing schedules, menu planning, weekly purchasing, and monthly inventory controls. Ensure food production is consistent in quality and nutrient content, as well as appealing to the eye.
Food Service Supervisor 8/87-8/94
Supervise food preparation, and service to others. Orientation training of newly hired staff. Compliance of all departments with sanitary standards and inventory controls.
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