Customer Service Representative
Resume:
Andrea Hibbard
Evansville, IN 47720
************@*****.*** 812-***-****
Administrative, Purchasing, Sales, Financial, Customer Service Representative
Administrative Specialist with 15 years of experience in evaluating the needs of the company, driving sales up or providing financial and customer service initiatives that benefit growth and expansion. Highly motivated, results-driven innovator with keen insight in the areas of recruiting, employee relations, and development. Extremely efficient and well-established in fast-paced changing administrative environments. Adept at keeping up-to-date on trends in sourcing tools and technology. Proven ability to work well in a collaborative team environment, as well as individually. The ability to provide high-end customer service on a consistent basis.
Areas of Expertise Include…
Visionary Leadership Emotional Intelligence
Communication Skills Flexibility
Negotiation Brand Marketing
Responsibility Team Oriented
Artistic Microsoft Office
Conflict Resolution Account Management
Detail Oriented Accounting Procedures
Closing Sales Individually Independent
Customer Service Teaching / Training
Supervisor, June 2022 to Current,UPS Evansville, IN
Manage 25 employees in loading, unloading, scanning, internationals and next day air processes. Train new employees. We have time sensitive products to get and we are being timed to make sure we complete each process. I do their time cards, reports and program all scanners every day.
Parts Purchaser,,September 2021 to April 2022 E.L. Walters AC/Heating, Evansville IN
Making decisions everyday to better my employer, technicians and customers. They are the number one priority. I purchase parts, give job and part quotes verbally along with national systems.On the accounts payable side of E.L. Walters I run vendor statements then match invoices, po’s and packing slips.
Key Contributions and Accomplishments:
●AP, AR, customer service
●Improving productivity of the purchasing department
●Being a fast paced quick learner allows me to take several tasks on at a time
●Providing support and efficiency to my technicians with the parts and po phone
●Organizing statements to catch up E.L. Walters accounts payables
●Training coworkers on all our systems and procedures
●Technical troubleshooting on all computers, systems and printers
●Receive incoming shipments on the forklift
INVESTOR RELATIONS SPECIALIST, June 2020 to August 2021 SS&C Technology Evansville, Indiana
Provides exceptional investor, financial and customer service to all Hedge Fund owners and clients. In the Investor Relations, I used my knowledge of Microsoft Office products. Strong written and verbal communication skills with organizational skills to adapt to various softwares.
Key Contributions and Accomplishments:
●Main point of contact fund investors and/or managers, respond to inquiries, troubleshoot
●Monitor bank account activity on an ongoing basis to confirm movement of funds
●Review, understand and have ability to discuss fund PPMs/OMs and Subscription documents
●Process investor subscriptions and redemptions in accordance with the funds’ offering documents
●Compile wire transfer requests in accordance with investor/fund manager instructions
●Prepare distributions: Investor Statements, Performance Letters, K1’s, audited financial statements
RECEIVING COORDINATOR & WAREHOUSE LEAD, (Temporary) June 2019 to August 2019 UPS Healthcare Louisville, Kentucky
Demonstrated the following actions: close attention to detail, the ability to use inventory software, strong organizational skills. In the receiving department of UPS I was responsible for receiving, accepting, inspecting, stocking, and transferring hazardous pharmaceutical sales from India.
Key Contributions and Accomplishments:
●Established new stocking locations and rearranged and optimized space usage.
●Responsible for scheduling all trucks, UPS pick up/delivery schedules and damage claims.
●Determined work procedures, with facility compliance with standard safety procedures.
●Ensured the efficient and safe operation of all material handling equipment.
●Initiated contact with vendors to research freight rates, resolve discrepancies
ACCOUNTS PAYABLE COORDINATOR, December 2018 to July 2019 KCC International
Louisville, Kentucky
Provided judgment, confidentiality, accuracy, information management skills, problem-solving skills and team work. In the accounting department at KCC my attention to detail, computer (Epcor), analytical skills. I produced records, bookkeeping and financial transactions for accountants and auditors at tax time.
Key Contributions and Accomplishments:
●Successfully ensured payments (invoices, expense reports,check requests) for 100 different suppliers, and responded to vendor payment inquiries. Helped in house purchases receiving packing slips to ensure product was received
●Found over $30,000 dollars from double payment of invoices, with exceptional customer service with research and resolving customer inquiries timely and investigated pricing discrepancies.
OUTSIDE SALES & ACCOUNT REPRESENTATIVE, June 2018 to October 2018 DeltaForemost Chemical Louisville, Kentucky
Sets the vision and defines the overall strategy by driving growth, profitability, and core value while being a role model for closing sales: Optimizes workflows and processes to complete duties effectively, accurately, and on time with great precision. Has honed strong negotiation and follow-up skills, adapting to a wide variety of personalities. Exceedingly competent with product demonstrations and SDS knowledge. Fosters the desired culture and philosophies of the company to promote a positive work environment, while promoting and implementing diversity and integrity initiatives. Provides solutions, recommendations, and product information with a sense of positivity and empathy, and addressed urgency if needed.
Key Contributions and Accomplishments:
●Balanced business objectives with long-term market trends and opportunities, and quickly became recognized for the Top Sales in Delta NW division each month since June 2018—and have continued to sell $3000 to $5000 each week.
●Gained confidence to effectively sell ideas and information, as well as build effective and solid business and consumer partnerships with over 80 customers in and around Louisville.
●Relentlessly committed to providing innovative and cost-effective solutions, and was awarded a trip for consistently exceeding my quota.
●Obtained in-depth directorial experience across finance, sales, workforce development, and technology.
SUBSTITUTE TEACHER, 2016 to 2019, Saint Aloysius School District, Pewee Valley, Kentucky
Provided exceptional support to the K-8 instructional process by serving as a teacher with specific responsibility for supervising students within the classroom and other assigned areas: plans, instructs, organizes instructional environments to help learn skills that contribute to educational development.
Key Contributions and Accomplishments:
●Consistently strives to meet the needs of individual children with concerns for the interests, style and pace of learning.
●Actively seeks out opportunities for self-improvement, keeping up with new educational methods.
BROKER & SALES REPRESENTATIVE (TRANSPORTATION), September 2005 to August 2006
CH Robinson Worldwide, Louisville, Kentucky
Demonstrated superior expertise in client service skills while acting as a preferred partner to work with:
Communicated key items and information to relevant parties. Identified, evaluated any issues and implemented the most precise and time-efficient action. Displayed a willingness to work harmoniously with others and respond positively to instructions and procedures. Acquired knowledge in freight brokerage.
Key Contributions and Accomplishments:
●Played a key role in the implementation of company guidelines, procedures and review processes.
●Established goals that were in alignment with the corporate strategy.
●Showcased charisma and integrity in order to gain trust with internal and external clients, thus building successful partnerships.
SALES & MARKETING REPRESENTATIVE (TEMP), March 2005 to September 2005
B&M Plastics, Evansville, IN
Provided solutions and recommendations for client loan activities, always with a vision of improvement and expansion for the bank: Gained confidence to effectively sell ideas and information. Applied proficiency in technology towards graphic design and photography software in order to create company brochures and guides, as well as PowerPoint presentations for clients.
Key Contributions and Accomplishments:
●Honed talent for communicating with customers in a courteous, effective, and timely manner to ensure satisfaction.
●Developed the ability to effectively handle problems, including anticipating, preventing, identifying, and solving problems as quickly and as effectively as possible in the area of Logistics and Transportation.
●Organized accounting system to make them more profitable and efficient
EVENTS/SALES COORDINATOR & ADMINISTRATIVE ASSISTANT, August 2003 to March 2005
Biaggi’s Restaurant, Evansville, IN
Represented and conveyed a vision of success through diligence, exemplary leadership, and with minimal supervision as a versatile contributor to a thriving special events venue. Held responsibility for a high degree of customer service in a fast-paced environment, while adhering to all service management principles. Made independent decisions to successfully resolve customer issues while always using strong problem solving and negotiation skills. Performed all duties from beginning to resolution. Secured the ability to thrive autonomously and in collaborative group efforts.
Key Contributions and Accomplishments:
●Tailored specialized menus with the chef and guests
●Was 100% accountable for organizing flawless banquets for between 20 to 85 guests
●Gained familiarity with general accounting functions while managing the ledgers, A/P and A/R
●Greeted and assisted everyday functions: Hosting, Managing, Cooking and Pay Bills
Educational Background
Mater Dei Graduate 2000
Bachelor of Arts in Advertising and Public Relations
University of Southern Indiana, Evansville, Indiana
Indiana State University, Terre Haute, Indiana
Certification & Training
MS Office Social Media Adobe Photoshop PageMaker QuarkXpress Epcor
Certified Personal Fitness Trainer
Community Involvement
Hospice St. Elizabeth’s Home Red Cross Refugees Families Hospice St. Vincent de Paul
Intercollegiate Athletics
Women’s Division 1 volleyball scholarship at Indiana State University
“Everyone and things are extraordinary, show them, help make their business known. That’s exactly what I do. We are not just a phenomenal memory flourishing inside one’s brain.
The bright light is TLG Peterbilt, ready to shine across the world.”
Lead, innovate, grow and let’s be followed.
Make me a part of your bright light.”
Andrea M Hibbard
References Available Per Request
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