Customer Service Substitute Teacher

Shirley J Toon

+1-270-***-**** *********@*****.*** Fancy Farm, KY 42039

WORK EXPERIENCE

Substitute Teacher K-12, Graves County Schools

November 2022 - Present

• Implemented strategies for behavior management to create a positive and structured learning environment.

• Utilized effective communication techniques to build positive relationships with students, parents, and colleagues.

• Designed and implemented curriculum to meet the diverse needs of students in the classroom.

• Implemented differentiated instruction strategies to support students with varying learning styles and abilities.

• Created engaging and effective lesson plans that catered to the academic needs of students.

Patient advocate at Nursing Home, Self employed

August 2017 - January 2021

• Provided emotional and practical support to families facing challenging medical situations.

• Facilitated communication and coordination of care between patients and various healthcare providers.

Technical Assistant and Claims Representative, Social Security Administration

August 1979 - August 2012

• Provided exceptional customer service to ensure client satisfaction and resolution of inquiries.

• Entered and updated data accurately and efficiently to maintain database integrity.

• Processed all Disability, retirement and survivor claims in a timely manner while adhering to government guidelines.

• Offered technical support to users, troubleshooting and resolving issues with software and hardware, trained staff on changes in operations, quality and new programs

• Reviewed and organized documentation for accuracy and completeness.

• Demonstrated strong communication skills through interactions with colleagues and clients.

EDUCATION

Murray State University

1977-1979

Bachelor of Science - BS, Business and Education

Honors Graduate with an area in Business Administration with Education Classes included general education classes then accounting, economics, typing, computer science, communication, finance, office machines, word processing as well as worked in the Business Department as a student secretary.

Paducah Community College

1975-1977

Associate of Arts - AA, General Education studies

Knowing I was going for a four year degree, I took the General Education classes so they would be complete when I transferred to Murray State University. (English, History, Speech, Art, Science, Algebra, Calculus, Anatomy and Physiology, Accounting, Economics and Typing) Fancy Farm High Valedictorian

1971-1975

High School Diploma, All classes required to graduate plus double classes in Business

SKILLS

Ability to Multi Task, Ability To Work Independently, Accuracy, Analysis, Customer Service, Detail Oriented, Elementary Education, Excellent People and Communication Skills, Flexibility, Judgment and Decision Making, Middle and High School Education. Multi Taskina. Phone Skills. Problem Solvina Skills. Special Education Teacher. Teachina Certificate. CERTIFICATION AND LICENSES

Special Circumstances Teacher Certification 2022

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