Field Service Support

MICHAEL A. BROWN

***************@*****.***

(***) 910 - 2015

Qualifications:

Field Service Expert

Electrical & Mechanical Systems Support

Trains End Users on use of System Control Software

Prior Service Military-Honorably Discharged

Work Experience:

FIELD CALIBRATION ENGINEER, HEXAGON METROLOGY Inc., Novi, MI 08/2022 to 12/2022

Provides calibration services and field service support to the installed customer base. Travels throughout the united States in support of testing system service requirements. Performs new system installation and commissioning service and delivers system troubleshooting and repairs as required. Performs preventitive maintenance and system performance inspections. Supports customer testing concerns and provides software/application assistance to the customer base.

FIELD CALIBRATION ENGINEER, ZWICK ROELL Inc., Atlanta, GA 07/2021 to 05/2022

Provides calibration services and field service support to the installed customer base. Travels throughout the United States in support of testing system service requirements. Performs preventive maintenance and system performance inspections. Supports customer testing concerns and provides software/application assistance to the customer base.

SERVICE/CALIBRATION ENGINEER, GREENING Inc., Detroit, MI 11/2018 to 10/2019

Provides field service support and delivered calibration services to the installed customer base. Travels both locally and internationally in support of testing system service requirements. Participates in testing system fabrication and performs system quality inspections prior to customer delivery.

PROJECT MANAGER, ORION TEST SYSTEMS Inc., Auburn Hills, MI 06/2015 to 12/2016

Managed the fulfillment process for testing system orders. Communicated with customers and internal engineering team to define project Scope of Work requirements. Participated in the parts procurement process. Created inputs to the manufacturing schedule and communicated project completion estimates to all parties. Assisted in the Capital Equipment Sales effort.

AAI/ACL SERVICE SUPPORT MANAGER, TESTEK Inc., Wixom, MI 09/2011 to 05/2015

Managed the sale of spare parts and field service support for AAI/ACL testing systems. Managed the fulfillment process for test equipment spares orders, from parts procurement through delivery to the customer. Provided technical support for customers using this equipment. Internal Point of Contact for the US Government, Department of Defense inspection/audit process for critical DOD related sales. Maintained contact with customers, and communicated product information relevant to the customer's needs. Familiar with ITAR compliance.

Education/Training:

Associate Degree in Liberal Arts

UNIVERSITY OF MARYLAND - COLLEGE PARK, Washington, D.C.

Electronic Test Instrument Repair Course - Certification

US Marine Corps Logistics Base, Albany, GA

Course provided more than 1000 hours of training in the support of electronic testing systems.

Experienced in Act! CRM, Microsoft Windows and Microsoft Office Suite Applications.

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