Cna

AMANDA JEDYNAK

Schenectady, NY (C) 518-***-**** *********@*****.***

Professional Summary

Capable HHA adept at catering to individualized patient needs. Focused and detail-oriented with a proven history of positive client feedback and outcomes. Eager to fulfill a role within a dynamic team driven by quality and integrity.

Reliable Care Provider seeking a HHA/nursing role to apply 2 years of experience performing patient health and wellness and building rapport to make patient comfortable and trusting. Highly motivated to drive patient progress and encourage sustainable habits for health and wellness.

Professionally trained HHA with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.

Professionally trained CDL school bus driver that transports students to and from school safely. Also built a very trusting relationship with students and treated each one as my own.

Skills

Progress documentation

First aid and safety

Behavioral management

Diabetes and nutrition education

Feeding assistance

Physical assessments

Healthy meal preparation

Patient care

Medication administration

State regulations knowledge

Patient-focused care

Professional bedside manner

Insulin medication assistance

Strategic decision-making

Work History

Customer Service Manager 02/2010 to 01/2011

Walmart – Schenectady, Ny

Cross-trained and backed up other customer service managers.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Coordinated department schedules to maximize coverage during peak hours.

Responded to customer requests with friendly, knowledgeable service and support.

Trained staff on operating procedures and company services.

Maintained up-to-date knowledge of product and service changes.

Adhered to all confidentiality requirements at all times.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Managed work flow to exceed quality service goals.

Income Tax Preparer 01/2008 to 05/2011

Jackson Hewitt Tax Service – Schenectady, Ny

Contacted IRS or other relevant government organizations on behalf of client.

Completed and filed returns with tax departments at the local, state and federal level.

Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

Provided information about available products and services.

Prepared tax returns according to government guidelines.

Interviewed clients to collect information and gather necessary paperwork.

Maintained friendly and professional customer interactions.

Waitress 03/2012 to 08/2014

TGI Fridays – Schenectady, Ny

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Affected quick resolutions to customer problems and brought in management when needed.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Maintained high standards of cleanliness and sanitation.

Provided friendly and attentive service.

Routinely carried large loads of dishes to kitchen for washing.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.

School Bus Driver 01/2014 to 06/2017

Durham School Bus Services – Schenectady, Ny

Dispatched for same-day pick ups.

Managed loading and unloading of personnel and cargo

Reported vehicle defects, accidents, traffic violations, or damage to the vehicles

Reported any mechanical problems encountered with vehicles

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition

Successfully avoided time delivery delays by carefully planning best routes.

Home Health Aide 07/2017 to Current

Simply the Best Home Health Care – Schenectady, Ny

Developed rapport with patients to create a safe and trusting environment for care.

Worked to improve and enhance patient lives through effective and compassionate care.

Assisted disabled clients in any way necessary to facilitate independence and well-being.

Transported individuals to medical appointments and other errands.

Administered medication as directed by physician.

Maintained a clean, safe and well-organized patient environment.

Supervised daily activities and provided assistance when needed.

Monitored progress and documented any status changes accordingly.

Ensured safety and well-being of each patient in alignment with care plan.

Completed entries in log books, journals and care plans to document accurately report patient progress.

Certified that equipment and supplies were properly maintained for quality patient care and safety.

Assisted patients with daily functions.

Completed all daily living tasks to enhance the quality of life of elderly patients.

Ensured safety and well-being of patients.

Assisted residents with bathing, dressing, feeding, lifting and transferring.

Provided on-call care at all times of day and night.

Provided all daily living tasks to enhance quality of life for elderly patients.

Liaised between patients and physicians to ensure patient comprehension of treatment plans.

Extensive experience working in homes with disabled children and adults.

Manager 03/2011 to 09/2015

Wendy's – Albany, Ny

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Immediately addressed issues with customers so that they could be successfully resolved.

Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Organized store merchandise racks by size, style and color to 2p0promote visually appealing environment.

Processed cash and credit payments rapidly and accurately.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Education

GED

Shaker high school - Latham, Ny

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