Customer Service Front Desk
Resume:
Yessica Robles
Kissimmee, FL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Support Agent
Change Healthcare - Port Saint Lucie, FL
November 2021 to Present
Call support agent for community health care services. do all work that you do in clinics front desk but over the phone. Schedule, reschedule, cancel or confirm appointments, referrals, medications refill, labs order etc. Work in multiple screens and programs at the same times. Sales Associate
Victoria's Secret - Orlando, FL
June 2021 to October 2021
Sales, cashier, customer service, produce, floor set online sales etc. Data Entry Analyst
Crystal Clear Digital Marketing - Orlando, FL
August 2020 to October 2021
Enter data into excel sheets or word documents as needed when requested bye employer. Sales Associate/Front Desk Receptionist
Eye Doctor's Optical Outlets - Kissimmee, FL
January 2021 to May 2021
Front desk receptionist, optical pretest, calls make, confirme, cancel &reschedule appts, pull medical insurances.
Sales Representative and Customer Service
Victoria's Secret - Harrisburg, PA
October 2018 to April 2020
customer service, cashier, floor set, sales bras meter expert, all about Victoria's Secrets store sales. Splitter
Ross distribution center - Carlisle, PA
July 2018 to August 2018
scan, pick and pack merchandise to Ross and DD's stores. Sorter Operator
DHL EXPRESS mail service - Orlando, FL
July 2016 to April 2017
scan and sorted mail and packages for mail.
Education
Cosmetology diploma in Cosmetology
Institute of Beauty Careers - Manatí, PR
April 2014 to April 2015
Technical degree in Medical Billing & Coding
ICPR Junior College-Manati - Manatí, PR
March 2012 to March 2013
High school diploma or GED
Skills
• i have knowledge in health, Beauty and data entry, cuatomer service and relationship with a diferent kind of personality (1 year)
• Medical office experience
• Digital Marketing
• Google Analytics
• HIPAA
• Medical records
• Microsoft Excel
• Microsoft Word
• Typing
• Microsoft Office
• Medical billing
• Upselling
• Cash handling
• Customer service
• Bilingual
• Sales
• Documentation review
• Insurance Verification
• CPT Coding
Languages
• English - Fluent
• Spanish - Expert
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