Patient Care Customer Service

Pramila Kar

Atlanta, GA e-mail: ***********@*****.*** Mobile No: +1-470-***-****

Professional Summary

Driven and results-oriented healthcare professional with 1 year and 9 months of experience in outpatient, patient care, admission, floor management and public relations.

Skilled in providing excellent customer service, managing administrative tasks, and ensuring the smooth operation of healthcare departments. Possesses a strong understanding of healthcare regulations and procedures Academic Qualification

Passed Secondary (10

th

Standard) from W.B.B.S.E. in 2005

Passed Higher Secondary (12

th

Standard) from W.B.C.H.S.E. in 2007

Graduated from DSMS, Durgapur under West Bengal University Of Technology, West Bengal in Bachelor of Hospital Management in the year 2010.

Completed Masters in Hospital Management DSMS College of Health Care Management, Kolkata under West Bengal University Of Health Science in the January 2013.

Projects and Training Details

Two months internship training from Calcutta Medical Research Institute (CMRI), Kolkata.

Done a project on admission and out patients department status of people in CMRI Hospital,Kolkata

Two months internship training from Apollo Gleneagles Hospital in Kolkata.

Completed Computer Software Certification from Indira Gandhi Institute Of Vocational Training through Appleware Computer Academy, Burdwan (WB). Mangment Skills

Customer Service

Patient Care

Administrative Support

Medical Records Management

Communication

Teamwork

Problem-Solving

Time Management

Professional Experience

Calcutta Medical Research Institute Hospital,Kolkata May 2012 - June 2013

• Front Office & Patient Care Executive

• Managed patient admissions and discharges

• Assisted with patient registration and payments

• Assisted with medical records maintenance

• Worked as Floor executive

• Assisted with administrative tasks

• Answered patient inquiries and addressed their concerns.

• Provided customer service to patients and visitors

Lotus Children's Hospital, Hyderabad January 2010 - September 2010

• Front Office & Patient Care Executive

• Managed patient admissions and discharges

• Assisted with patient registration and payments

• Managed emergency department as executive

• Assisted with medical records maintenance

• Provided administrative support to the front office staff

• Answered patient inquiries and addressed their concerns.

Apollo Gleneagles Hospital, Kolkata July 2008 - August 2008

• Internship

• Gained valuable experience in the healthcare industry

• Observed and assisted healthcare professionals in various departments Social Achievements:

Participated in a Social Welfare Camp held at Amma Colony, Durgapur on World's Health Day.

Personal Profile

Father Name : Swapan Dutta

Date Of Birth : 13

th

August 1989

Gender : Female

Martial Satus : Married

Spouse Name : Avijit kar

Nationality : Indian

Permanent Address : Lokepur, Kenduadihi,

Bankura, West Bengal, India,

722102

Current Address : 326 Canton Rd Unit 715

Cumming, Georgia, USA, 30040

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