Customer Service Representative

Kristi Keller

Customer Service Manager

Phone Number 619-***-****

Email *************@*****.***

Address Orlando, Fl 32792

SKILLS

EXPERIENCE

Gate Agent

Alaska Air Group, San Diego, Ca Jun 2022 - Present Customer Service Representative

Alaska Air Group, San Diego, Ca Mar 2022 - Present Income Tax Preparer

H & R Block, San Diego, Ca Dec 2019 - Mar 2022

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

• Task Prioritization • Adaptability and Flexibility

• Organization and Time Management • Quality Assurance

• Problem-Solving • Teamwork and Collaboration

• Professional Demeanor • Customer Retention Strategies

• Cultural Sensitivity • Relationship Building

Maintained computerized inventories of available passenger space and provided information on space reserved and available.

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• Contacted customers or travel agents to advise of travel conveyance changes or to confirm reservations.

• Assessed safety hazards prior to each flight departure and reported any irregularities immediately.

• Served as liaison between airlines personnel and travelers when issues arose during travel.

• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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• Developed strong customer relationships and loyalty through effective communication.

• Advised clients on various tax strategies to minimize their liability. Attended continuing education seminars and webinars in order to stay abreast of changing laws and regulations.

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Prepared and filed federal, state, and local income tax returns for individual and business clients with accuracy and efficiency.

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Family Caregiver

Jeanne Keller, Winter Park, FL Nov 2018 - Sep 2019 Outside Sales Representative

Royal Crest Dairy, Loveland, Co Jan 2017 - Nov 2018 Restaurant Manager

Cohn Restaurant Group & Capri Blu, San Diego, Ca Feb 2008 - Oct 2014 REFERENCES

References available upon request

LANGUAGES

Interpreted legislation and regulations issued by governing bodies such as Internal Revenue Service, Franchise Tax Board and Employment Development Department.

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• Adapted quickly to changing work environments by demonstrating flexibility and open-mindedness. Monitored vital signs such as pulse rate and blood pressure on a regular basis according to established protocols.

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• Encouraged positive behaviors through verbal praise or rewards systems when appropriate.

• Provided emotional support for patients dealing with difficult physical or mental health challenges.

• Generated new business opportunities through cold-calling, networking and referrals.

• Increased sales with existing accounts by upselling and introducing new products.

• Participated in team meetings to discuss strategy, successes and challenges faced.

• Maintained a high level of customer service by addressing patron complaints promptly and professionally.

• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.

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• Developed menus that incorporated seasonal ingredients while staying within budget parameters.

• Scheduled staff hours and allocated resources to maximize team member performance. Spanish

Fluent

I minored in Spanish in college and lived many years in Mexico

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