Customer Service Sales Floor
Resume:
Tammy Pasker
Sioux City, IA
*********@*****.***
Work Experience
Cashier
Walmart-Sioux City, IA
November 1994 to Present
Cashier provides excellent service to our customers. Greeting every customer passing by, and thank them for shopping with us. Ensuring all items at self checkout have been scanned properly, helping customers as needed.
Customer Service Manager overseeing all associates working on the frontend. Answering customer questions and took customer complaints. Completed register audits daily. Helping at customer service and cashiering when additional help was required. Responsible for ensuring all associates received their breaks and lunches in a timely manner. Calling for additional help from sales floor and management when needed.
Training Coordinator ensured all associates completed their training to best do their job. Looked over applications, and chose the best candidate to fill the open positions. Oversaw orientation classes with the new associates, giving them a tour of the store and explained how associates did their job. Followed up with new associates to ensure they were in the best position, and helping them with any issues they had. Worked freight on the sales floor, and helped zone in the afternoon to make customer shopping experience more enjoyable
Accounting Office Manager processing all money that came through the store daily, dispensing money for associates that needed it, researching register long/shorts, ensuring we did not go over budget. Courtesy Desk Associate processed customer returns, processed Money Services (bill pay, money order, sending/receiving money via MoneyGram), and helped process customer complaints. Apparel Associate answered phones, processing items returned for customer service, restocking items from the fitting room, zoning departments ensuring all items were on the correct racks and easy for customers to shop. Helped out on frontend when needed. Layaway Manager ensured all packages were assigned a bin location, performed weekly audits to ensure no missing packages, pulled customer cancelations and made sure they were returned to the sales floor. Called customers to remind them when their items were due to be picked up and canceled them if there was no timely response.
Support Manager ensured all associates were completing their tasks in a timely manner. Helped reset areas ( set mods), answered management calls, helped customers find items they needed, worked in areas that needed additional support. When salaried managers was out of the building, I was the one responsible for overseeing all aspects of running the store. Education
4 years college in Music Education
Morningside College - Sioux City, IA
August 1992 to May 1996
Skills
• Employee Orientation
• Mentoring
• Office Management
• Customer service
• Research
• Writing Skills
• Team development
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