Business Transformation Change Management

BUSINESS TRANSFORMATION and CHANGE Architect

Delivering Leadership, Strategic Planning, and Innovation

Recognized business partner and influencer with a proven track record as a white glove ADKAR/Prosci change and technology strategist. Specializing in organizational change management (OCM), training and communication readiness activities for both domestic and international IT and business transformation programs. Driven by collaboration and relationship building techniques aimed at linking solutions with the people that use them.

Successfully built, managed, and staffed business transformation and OCM consulting practices for business and IT outsourcing consulting firms.

Spearheaded the delivery of change and adoption programs as both consultant and internal FTE for fortune 500 clients including Life Sciences, retail, manufacturing, investment/consumer banking, military, higher education, hospitality and transportation clients.

Analyzed user readiness for 10+ cloud technology and business process reengineering projects.

Strategic thinker and facilitator who led over 100 user readiness and impact assessment sessions and SCRUM retrospectives, allowing continuous improvement of client communication and training directives.

Published author of training and education programs, as well as multiple Whitepapers on cloud adoption and readiness strategies.

DJR Consulting Atlanta, GA 01/2015 – Present

Principal Change and Transformation Architect

Designed and conducted global cross-function business readiness activities for manufacturing and operations programs, impacting 25,000 onshore and offshore customers.

Set vision and direction for ERP transformation change champion networks for large manufacturing transformation projects.

Acted as communication training and change lead for warehouse transformation, leading and developing content and training for 12 US based plants.

Created change playbooks using both online and MS technology for leaders and champions, used to foster engagement throughout the project.

Designed and conducted global business readiness activities for salesforce programs impacting retail finance and distribution programs for 3,500 associates.

Created social networking and corporate university learning platforms for health are clients, giving employees electronic playbooks for 24/7 – 365 learning.

Established strategy and Key Performance Indicators (KPIs) for new cloud centric ERP center of excellence.

Assembled Change Agent Network using hub and spoke model that encouraged two way communication between operations staff and project team.

Worked with technical teams and system integrators to set up and communicate post-go-live, hypercare process for large operations, and warehouse management solution.

Designed and delivered over 300 change impact assessments that allowed clients to track change progress and engagement.

Proficiently managed corporate-wide cybersecurity awareness communications and training campaigns impacting 10,000+ users, leading to a 99.9% decrease in phishing incidents.

Designed and implemented 45 persona-based change playbooks for financial investment companies that helped executives save $1.3 million in excess spending.

Computer Sciences Corporation Atlanta, GA 01/2013 – 01/2015

Director, Change Management and Transformation Americas

Directed corporate change management practice, growing from 5 to 30 consultants while maintaining 110% utilization of all resources.

Managed budgets and multiple projects ensuring customer satisfaction and delivery quality.

Created and collaborated with sales team to design, deliver, and approve all training and change management service offerings.

Facilitated design thinking sessions for new digital app solution aimed at saving company $500k in research and development cost.

Awarded Trusted Advisor in “Business Readiness Techniques that Matter.”

TATA Consulting Services Atlanta, GA 01/2010 – 12/2013

Client Partner, IT Business Consulting Practice

Led process of creating and building a business change management center of excellence practice consisting of internal and offshore resources.

Led multi-country managed service/SAP HR and finance ERP transformation program for large multimedia client, moving 8,000+ employees from legacy systems and processes to new global web-based enterprise solution.

Published author of 10+ white papers on change transformation and effective PMO Solutions.

Selected as keynote speaker on the art of effective change management at several large ERP vendor trade show conferences.

Served as key leader to facilitate managed services transformation for world’s largest telecom company.

Sold over $10 million in business consulting sales for the largest SAP engagement in company history.

Oracle Consulting Services Atlanta, GA 05/2005 – 01/2010

IT Manager, Business Delivery Consulting

Maximized use of 100 external change agents located in 26 different countries to help drive successful on-time delivery of an HRIS/Finance transformation program.

Coached and mentored over 100 executive workstream leads on effective business transformation strategies.

Responsible for communication, training, and change management client delivery using PROSCI/ADKAR methodology.

Facilitated multiple oral presentations to sell business consulting solutions, leading to $20 million in sales.

Bachelor of Science – IO Psychology/Sociology Northern Michigan University Marquette, MI

PMP SCRUM/Agile Methodology ADKAR PROSCI Conner ADDIE IBM API Sandler & DEI Sales SHRM Toast Masters International Accelerated ASAP Methodology

Jira Mural S4 HANA Fiori Ariba WMS JD Edwards PeopleSoft Workday Siebel Oracle Salesforce

Splunk Fusion SharePoint Microsoft Suite Amazon Web Services CyberArk

DAVID JOSEPH RAMA

*********@*********.*** 404-***-**** Atlanta, GA linkedin.com/in/david-joseph-rama-b96a603

PROFESSIONAL EXPERIENCE

KNOWLEDGE & TECHNOLOGIES

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