Customer Service American Airlines
Resume:
Rémo Coniglio
Framingham, MA. *********
********@*****.***
Experience
AMERICAN AIRLINES
Manager on Duty
● Monitoring American Airlines airport operations for arriving and departing flights and crews to ensure on time arrivals and departures.
● Monitor gate delays and perform root cause analysis to resolve current and prevent future delays.
● Performed as liaison between local departments, solving issues with the Airport Tower, ramp operations and passenger services.
● Coordinated communications with other American Airline bases regarding crew and aircraft scheduling delays.
Budget Administration Manager
● Monitored operating budget for Flight Service Operations, ensuring projects adhere to set budget.
● Responsible for writing accounts receivable for regional facilities renovations.
● Oversaw performance of Hub Coordinator and 8 Managers on Duty.
● Monitored Flight Attendants staffing levels, processing resignation and transfers. Flight Service Coordinator
● Monitor and investigate station (gate) delays.
● Assist Passenger Service resolve issues.
● Work with flight attendants to resolve procedural issues.
● Monitor American Airlines Operations within the airport terminal. Indoctrination Coordinator
● Train new hire flight attendants on computer system use for bidding flightand Reserve schedules.
● Train flight attendants in use of new tablets in support of tablet rollout. Flight Attendant
● Provide for the safety and security of passengers and aircraft while in flight. 2
● Perform preflight safety inspection of aircraft interior.
● Provide customer service duties while in flight.
● Renew and perform annual emergency training certification. MARRIOT COPLEY
Customer Service Representative
● Provide front desk customer service to hotel guests.
● Guest checkin and checkout.
● Answer general inquiries by guests.
● Monitor and respond to phone calls and dispatch appropriate assistance.
● Conduct front desk cashier responsibilities.
Skills
● High level organizational and planning abilities, detail oriented.
● Attentive listener with strong communication skills.
● Experienced in conflict resolution and provides clear and concise direction.
● Staff management and mentoring.
● Product Marketing and Sales presentation.
● Customer Service.
● Inventory management and control.
Education
Northeastern University, Boston, MA
● Bachelor of Science in Psychology
American Airlines Flight Academy, Dallas, TX
● FAA Flight Attendant Certification
Awards
● American Airlines Champion Award
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