Administrative Assistant Customer Service

KADIDRA WILLIAMS

*** **** ****** **********, ** *9817 803-***-**** *******.**********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry and call center experience, capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively – verbal and written.

Attention to Detail: Consistently provide and collect accurate information.

Trustworthy: Build trust and respect by consistently meeting and exceeding expectations.

Teamwork: Work collaboratively toward solutions and mutual goals to accomplish group objectives.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Typing Speed: 35 WPM

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

KEY QUALIFICATIONS

Medical Administrative Assistant Patient Processing Medical Records Management

CMS 1500 Claim Form Medicare Medicaid

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Insurance Verification Medical Office Procedures

EDUCATION AND TRAINING

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ashworth College Credential Development Associates Degree (CDA), 2019

American Red Cross First Aid and CPR Certified

PROFESSIONAL EXPERIENCE

Aiken Tri-Development Center – Aiken, SC 07/2021 – Present

Residential Support Specialist

Prescribe medication to patients.

Handle inventory medication levels daily.

Provide housing information and assistance upon request.

Aiken County Public Schools Wagener Early Learning – Wagener, SC 09/2020 – 07/2021

YMCA – Augusta, GA 08/2017 – 05/2020

Teacher Aide / Assistant

Created lesson plans and activities based of curriculum on weekly and bi-weekly basis.

Supervised children and ensured a safe environment.

Prepare and serve meals and snacks.

Observed students’ performance and record relevant data to assess progress.

Amazon Fulfillment Center – Columbia, SC 01/2018 – 01/2019

Assembly Worker / Machine Operator

Continually examined product quality to ensure adherence to quality standards.

Examined and documented finished products to determine if product orders were complete.

Accurately recorded information regarding product testing and production.

§Inventoried and documented finished products via internal CRM system.

Prior experience includes 5 months as a Customer Service Representative at Convergys in Charlotte, NC

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