Front Desk
Resume:
Iynia Williams
Baytown, TX
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Supervisor
Rescue Mission Alliance-Syracuse, NY
October 2022 to June 2024
I was a client specialist at Syracuse rescue mission I handled intake’s on cx’s trying to stay at the rescue missing I’m very excellent in ( service point ) Microsoft anything on the computer I supervise the cx’s through out the day making sure they are following rescue mission policies . I pulled beds that cx’s are not using anymore and store cx property that’s left behind . I interviewed with cxs and pair them with a case manager that best suits there issues . I have knowledge with disability cx’s mental health substance abuse . I've worked as client specialist for a year then I got promoted to be a supervisor that contains work far as the front desk of the actually rescue mission answering calls making sure my staff is doing what they are supposed to do far as making sure that the daily duties are getting fulfilled I answered calls from DSS to either see if they are approved or denied shelter I would set up intakes for my staff to complete once the client arrives . I would set up meetings with my staff to discuss any issue or changes that needs to be made within the rescue mission .
teacher asssistant
ALL ABOUT ME-Syracuse, NY
November 2019 to April 2021
11/01/2019
I was a teacher assistant, at all about me i take care of 18monthes what i do on my daily basics is go by my planning book, we do motor skills, learning skills, as in reading repeating colors, coloring, finger painting, playing " catch the ball " and more activities we have a whole system on the times they eat, diaper change, naptime, snack time ( daily reports ) we give to all PARENTS. 422 w onondaga Syracuse by 13202 .
Private Caregiver
Syracuse, NY
March 2017 to September 2019
I was a private duty care giver I worked in a home for about 3 years ... I did my daily duties cook clean assemble them around from couch to bathroom (when needed) .. Bathe them on a shower schedule... dress them feed them but also encourage them on independent living ... gave meds also on a schedule time ... made sure the home was clean and sanitize . Also did different activity’s everyday ... working out
(the arms ) bingo sing alongs ... and assisted client with anything they would have needed . Retail Sales Associate
Sutherland
March 2015 to March 2016
My work was Retail support for microsoft i answered about 700 calls a day regarding online purchases, setting up appointments for customers to go into the store for tech issues or training, most of my job was to process sales and shipment invoices ive dealt with different programs for customers credit card numbers addresses & basic information .the goal was to get customers to purchase online so it would be easier if they dont have to go into the microsoft store. Hourly + commisson base KS&R
03/26/2016-07/21/2017/
Ksr was a great company, this was a company where i was not answering inbound calls everything was outbound we would call different companies that were shipping with fed ex company we would ask if they where available to take a 15 minute survey before we proceed we would ask shipping manager 3 basic questions example how many shipments a week goes out with fedex or do you use freight shipping, those things would determine if they are liable to take the survey, taking this survey is determining on how fed ex is and the feed back we get from different companies helps fed ex fix any issues or areas, the mangers gets up to a 100$ gift card after the survey just for there time ..i would take about 200 calls a day of outbound calls
T-mobile my duty was to greet every customer that comes into our store, ask them questions about there phone service or phone service there thinking about getting, showing customers our phones that satisfy there needs and wants. we took care of changes information entry credit card transactions purchases Education
High school or equivalent
Fowler High School - Syracuse, NY
September 2013 to July 2016
Skills
• retail sales
• Teaching
• Organizational Skills
• Microsoft Office
• Childcare
• Toddler Care
• Classroom Management
• Early Childhood Education
• Curriculum Development
• Experience with Children
• Autism Experience
• Babysitting
• Special Needs
• Special Education
• Caregiving
• Classroom experience
• Lesson planning
• Experience working with students
• Front desk (3 years)
Certifications and Licenses
Teaching Certificate
PCA
April 2017 to Present
First Aid Certification
CPR Certification
Additional Information
Hospital settings
Nursing home settings
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