Customer Service Inventory Control

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Professional

Summary

Results-driven professional with over a decade of experience in logistics, inventory control, customer service, warehouse management, and sales. Proven expertise in optimizing inventory procedures, enhancing operational efficiency, and elevating customer satisfaction. Skilled in team leadership, logistics coordination, and ensuring compliance with safety regulations. Possesses strong organizational and multitasking abilities with a steadfast commitment to maintaining high performance standards.

Knowledge &

Experience

Warehouse Receiving Team Lead

American Metals Supply, Inc. - Tampa, FL

May 2023 to Present

• Supervise and streamline material receiving and stocking processes for accuracy and timeliness.

• Analyze data to identify operational trends and recommend efficiency and accuracy enhancements.

• Oversee truck loading and unloading operations, ensuring adherence to safety and efficiency protocols.

• Provide responsive customer service for on-demand orders, ensuring client satisfaction.

• Train and mentor new team members on warehouse procedures and safety protocols.

• Implemented digital tools to optimize warehouse layout and enhance inventory organization.

• Utilized NetSuite for efficient material location management to maximize space utilization and accessibility.

Field Sales Representative

PepsiCo - Tampa, FL

May 2022 to May 2023

• Managed merchandising and inventory ordering across multiple retail locations to maintain optimal stock levels.

• Created and maintained visually appealing product displays to boost sales and brand visibility.

• Coordinated deliveries with store managers to ensure timely and accurate product availability.

• Fostered strong relationships with store personnel, addressing concerns and providing product expertise.

• Analyzed sales data to identify trends and adjust sales strategies for enhanced performance

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Stephen N. Frost

2202 Malibu Dr.

Brandon FL 33511

Phone: 813-***-****

**********@*****.***

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Knowledge &

Experience

(cont.)

Shift Lead & Sr. Forklift Operator

Gordon Food Service - Plant City, FL

May 2020 to May 2022

• Selected and prepared customer orders for shipment, ensuring precision and efficiency.

• Operated forklifts and other warehouse equipment proficiently for loading and unloading tasks.

• Managed inventory placement to ensure proper storage and accessibility.

• Supervised shift personnel to maintain productivity and compliance with safety standards.

• Conducted routine equipment inspections and maintenance to uphold operational readiness

Warehouse Supervisor

American Metals Supply, Inc. - Tampa, FL

April 2014 to May 2020

• Directed daily warehouse operations, including order fulfillment, loading/unloading, and inventory management.

• Provided prompt and accurate customer service for on-demand orders.

• Coordinated closely with logistics teams to optimize delivery schedules and inventory control.

• Implemented rigorous safety protocols and conducted training sessions to ensure a secure work environment.

• Conducted regular inventory audits to maintain accuracy and prevent shortages.

Education &

Certifications

High School Diploma

Hilliard Middle-Senior High School - Hilliard, FL

August 2003 to June 2005

Lift Machinery Certification

Southern States ToyotaLift - Tampa, FL

May 2024

References

Personal references available upon request

Contact this candidate