Customer Service Guest Services
Resume:
T
Destynie
Tate
destynietate*@gmail.c
om
Fort Wayne, IN 46803
SUMMARY
Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Self-sufficient [Job Title] with experience supporting daily reception tasks in [Type] office. Successfully schedules appointments, monitoring daily logs and answering phones. Hardworking and responsible with fluency in [Language] and [Language]. Approachable [Job Title] offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Reliable [Job Title] with [Number] years of experience in guest reception and customer service. Committed to prompt guest support and compliant handling to drive satisfaction and encourage repeat business. Strong communicator with in-depth understanding of travel planning websites and reservations software.
Polite and accommodating [Job Title] bringing [Number] years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Hardworking [Job Title] with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Communicative [Job Title] with [Number] years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Outgoing [Job Title] with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Enthusiastic clerical professional with [Number] years of experience helping customers and teammates in [Industry] environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Highly organized and accurate when entering data in [Software] and maintaining filing systems. SKILLS
Microsoft Office Suite
Greeting and Seating Clients
Appointment Scheduling
Reliable and Punctual
EXPERIENCE
Front Desk Receptionist
Fort Wayne, IN
Aimbridge Hospitality/ Jul 2020 to Current
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests. Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone, and via email. Signed for packages, recorded deliveries, and distributed to personnel. Worked with housekeeping and maintenance staff to address and resolve building and room issues.
EDUCATION AND TRAINING
High School Diploma
Northrop High School Jun 2020
Fort Wayne, IN
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