Human Resources Customer Experience

Glenda L. Harrold

*** ********** **. *****, ** **008

Cell: 229-***-****

Email: *********@*****.***

CAREER FOCUS: HUMAN RESOURCES/PAYROLL/BENEFITS

Over 25 Years of Leadership and Management Experience, including Supervision of High- Performance Teams. Record of Success in Improving Productivity and Costs through Quality, Safety, and Training Solutions.

Combine leadership and technical skills to identify, evaluate, and resolve problems with large- scale, complex operations, often within heavily regulated environments. Able to build solid relationships with upper-level executive leaders and achieve consensus across multiple organizational levels. Excellent trainer, mentor, facilitator, coach, and problem solver. CORE SKILL AREAS:

BBSHRM Leadership Courses/Training

Computer literate: Microsoft Office

Annual Training: Sexual Harassment/Security Procedures

HIPAA Compliance

Workers Compensation

401K Plans, Stock Purchase Plans, Health Benefits

Diverse Team Building, Mentoring & Leadership

Payroll

PROFESSIONAL EXPERIENCE TJ Maxx

Retail Merchandise Associate, 3/2024 – Present

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers

• Supports and embodies a positive store culture through honesty, integrity, and respect

• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures

• Promotes credit and loyalty programs

• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards

• Accurately processes and prepares merchandise for the sales floor following company procedures and standards

• Initiates and participates in store recovery as needed throughout the day Glenda L. Harrold – PAGE 2

Cell: 229-***-****

Email: *********@*****.***

• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store

• Provides and accepts recognition and constructive feedback

• Adheres to all labor laws, policies, and procedures

• Supports and participates in store shrink reduction goals and programs

• Participates in safety awareness and maintains a safe environment

• Other duties as assigned

Capital City Bank

HR Compliance/HRIS Specialist, 9/2022 - Present

Hiring/Staffing Coordinator, 6/2015-9/2022

HR Benefits Specialist, 1/2008-6/2015

Tallahassee, FL

Perform a wide variety of tasks in support of Human Resources benefits and payroll activities. Independently handle inquiries and provide information for associates regarding benefits, forms, records, and procedures. Assist in maintaining the HRIS database and group insurance/benefits information. Provides consistently high-quality client service to all Bank associates and vendors Selected Highlights:

• The HR Compliance & HRIS Specialist is responsible for management in the area of HR Compliance, both regulatory and internal. Additionally, assists in originating, implementing, and maintaining the HR Division’s compliance programs, ensuring conformity and adherence with all applicable state (multi-state) and federal laws and regulations.

• Assists in the coordination and support of compliance audits. Prepares and maintains various employment compliance records and reports.

• Responsible for managing, evaluating, and making recommendations about the HRIS, including management reporting, HRIS data integrity & functionality across all HR systems. Works closely with the Networking & IT departments regarding HR related software & databases.

• Provides consistently high-quality client service to all Bank associates and vendors.

• Assists in research and provides support on regulatory changes that would impact the Bank.

• Research other compliance requirements that are not necessarily mandatory, but from which the Bank can benefit, or can reduce Risk for the Bank.

• Assists in identifying and addressing compliance deficiencies, in coordination of records and documents related to legal matters.

• Responsible for the recruitment and hiring process utilizing ADP Virtual Edge automated applicant tracking system. Coordinates hiring activities, supporting three HR Glenda L. Harrold – PAGE 3

Cell: 229-***-****

Email: *********@*****.***

professionals. Ensures qualified resumes/profiles are circulated electronically to managers for interviewing consideration. Manages the hiring process from inception to completion. Prepares and maintains various reports. Responds to management’s hiring needs.

• Plans and carries out functions such as developing sources of qualified exempt and non- exempt applicants, administering pre-employment assessments, and conducting pre- employment credit checks, references, criminal backgrounds and drug screens. Evaluates candidate’s qualifications, including reviewing and advising hiring managers on assessment results.

• Serves as Help Desk VE technical support to the internal/external career center, i.e., reset passwords and assist with navigation of automated online application tracking system.

• Creates drafts and places employment advertisements for internal and external job postings (CCB site, Dice, Facebook, LinkedIn, Monster, Indeed etc.), ensuring compliance with EEOC employment laws, Bank policies and procedures.

• Knowledgeable of employment laws affecting the hiring/staffing process. Keeps informed of developments in related areas such as policy revisions, and general personnel practices.

• Assist the health benefits administrator with the Bank’s associate welfare benefits programs, including health, dental, life, and disability insurance, and flexible spending accounts.

• Assist the Payroll Coordinator with records and maintains pay information in the ADP/Enterprise system, such as address changes, employment verifications, etc. Distributes associate’s paycheck and stubs.

Kmart Corporation

Office Associate/Human Resources Manager, 5/2000-1/2008 Bainbridge, GA

Assist in all office functions including general office and cash office procedures. Review Selling Price and Unit Adjustments, unit integrity, invoice accuracy, shipment logs, and invoice register reports; reconciles daily cash, and print reports. Selected Highlights:

• Developed and maintained record-keeping systems. Filed records and made changes to associates’ records. Carried out special projects as required.

• Responds to general inquiries from associates or vendors. Lends assistance to ensure phone/reception area is covered at all times. Provided additional support to manager and department colleagues.

Glenda L. Harrold – PAGE 4

Cell: 229-***-****

Email: *********@*****.***

• Enforced compliance regulations, policies, and procedures. Operated office automation equipment and associated software. Traveled to offsite locations as required. Pizza Hut

Waitress, Shift Supervisor, 8/1999-2/2000

Donalsonville, GA

Approaches customers with a pleasant attitude. A natural leader, sincerely valuing customers and champion teamwork. Taught new things and motivated the team to work together. Set high standards for myself and the employees – responsible for keeping things clean, safe and fun for the team and the customers.

Selected Highlights:

• Delivered daily bank deposits, created associates’ schedules, and issued paychecks. Verified payroll data to ensure accuracy.

• Assisted with unloading shipments delivered to the store. Supervised associates to verify all shipment was received.

• Able to get along and communicate easily with people at all levels. Coped well under pressure and thrived on a challenge.

Glenda L. Harrold – PAGE 5

Cell: 229-***-****

Email: *********@*****.***

EDUCATION & CREDENTIALS SHRM-Certified Professional 2023

Society for Human Resources Management

Kaplan University 2013-2015

Master of Business Administration

Alpha Beta Kappa Honor Society

Delta Mu Delta Honor Society

Georgia Southwestern State University 2004-2006

Bachelor of Business Administration

Bainbridge College 1999-2003

Associates Degree of Arts & Sciences

References available upon request.

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