Customer Service Front Desk
Resume:
GRAY
PIERRE
************@*****.***
North Lauderdale, FL 33068
Hello there, my name is Gray Pierre. I am 26 years old and have 5 years of working in retail and 1 year in a half working in hospitality hotel. I am very skillful on administration and customer service, I am kind, full of joy. Reliable, always willing to try new things but my main goal is to become an office manager in the workplace. I know I can get the job done.
PROFESSIONAL SUMMARY
Marriott International, Inc. - Front Desk Agent
Pompano Beach, FL • 03/2023 - Current
Publix - Customer Service Representative
Fort Lauderdale, FL • 08/2018 - 03/2023
WORK HISTORY
Answered customer telephone calls promptly and appropriately handled needs.
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Answered multi-line phone system and enthusiastically greeted callers.
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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
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Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
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Oversaw fast-paced front desk operations and guests' needs at busy facility.
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Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
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Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Used internal software to process reservations, check-ins and check-outs.
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Took reservations over phone, in person, and via computer for guests and provided confirmation information.
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• Collected room deposits, fees, and payments.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
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Issued room keys to guests upon check-in and answered questions regarding proper use.
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Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
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Confirmed important personal and payment information for compliance with security and payment card industry standards.
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Maintained clean and organized front desk areas to uphold polished company image.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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SKILLS
• Guest Relations
• Information Protection
• Safety and security procedures
• Room assignments
• Credit and cash payments
• Front Office Support
• Hospitality services
• Microsoft Office
• Effective Planning
• Customer Service
• Oral and written communications
• Administrative Support
• Conflict Management
• Payment oversight
• Hospitality service expertise
• Administrative Skills
Suned High School
Sunrise, FL
High School
EDUCATION
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Responded to customer requests for products, services, and company information.
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• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.
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Provided primary customer support to internal and external customers.
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Developed customer service policies and procedures to meet and exceed industry service standards.
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