Customer Service Travel Planning

Dynamic and results-driven sales professional with over 20 years of experience in high-end sales and

leadership roles. Renowned for a rapid closing ability, consistently surpassing sales targets and driving significant revenue growth. Adept at building and maintaining strategic relationships with clients, leveraging a consultative sales approach to uncover needs and deliver tailored solutions. Proven track record of leading high-performance sales teams and implementing effective sales strategies that enhance profitability and market penetration.

•Cross functional leadership

• Exemplary written/verbal

communication/negotiation

• Product/pipeline/sales

development

Rational / Analytical problem

solving.

• High emotional intelligence

• Customer-centric mindset

• Proficient Knowledge - sales

process/management

• CRM systems (Hubspot,

shopify, piro)

HIGH TICKET SALES LEADER

281-***-**** *********@*****.***.

La Porte, Texas

Jamie Davenport

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Vacations to Go - Houston, TX June 2023–Present

- Customer Assistance: Managed high-volume inbound and outbound calls, assisting customers with travel arrangements, including flight, hotel, and car rental bookings.

- Problem Resolution: Provided effective solutions to complex travel issues and customer complaints, ensuring high levels of customer satisfaction.

- Travel Planning: Offered personalized travel planning services, tailored to meet individual customer preferences and requirements.

- Booking Management: Utilized travel software and booking systems to manage reservations, cancellations, and modifications efficiently.

- Sales Performance: Met and exceeded sales targets by promoting travel packages, upgrades, and additional services.

- Team Collaboration: Worked collaboratively with team members and other departments to ensure seamless service delivery and operational efficiency.

- Documentation: Maintained accurate records of customer interactions, transactions, and inquiries for future reference and analysis.

- Compliance: Adhered to company policies, industry regulations, and quality standards to ensure compliance and service integrity.

Key Achievements:

- Customer Satisfaction: Achieved a high customer satisfaction rating through exceptional service and problem-solving skills.

- Sales Growth: Contributed to a significant increase in sales revenue by consistently upselling and cross-selling travel products and services resulting in $1mil+ in sales yearly and ranking in top 10 of highest performers every month.

- Efficiency: Improved call handling time and service efficiency, reducing average call duration while maintaining quality service.

- Training & Development: Assisted in training new hires and provided ongoing support to team members, enhancing overall team performance.

Skills:

- Customer Service: Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.

- Travel Expertise: In-depth knowledge of travel industry trends, destinations, and booking systems.

- Problem-Solving: Strong analytical and problem-solving abilities to handle complex travel issues.

- Sales: Proven track record in achieving sales targets and promoting travel products.

- Technology Proficiency: Proficient in travel booking software, CRM systems, and other relevant tools.

- Multitasking: Ability to manage multiple tasks and priorities in a fast-paced call center environment. Professional Development:

- Certifications: Master Travel Counselor

- Training: Completed company-specific training programs on customer service, travel booking systems, and sales techniques.

Brian Gavin Diamonds – Houston, TX March 2010 – March 2023 Director of Sales

Led, developed, and supported sales/operations to meet/exceed sales andprofitability targets.

Managed C-suite accounts generating $100k-$500k per transaction, resulting in $5million in personal sales yearly and

$10million in sales managing a team of 4.

Fostered client relationships to achieve sales plan, drive lifetime loyalty, referrals, and repeat business.

Identified business opportunities and implemented actions to consistentlyachieve monthly sales plans.

Managed and motivated sales team, focusing on key brand-specific products.

Studied jewelry fashion trends, adjusting marketing strategy to drive targeted sales.

Developed interactive social media campaigns to cultivate clients via platforms and jewelry forums. State Farm – Houston, TX March 2009 - March 2010

Account Manager

Developed insurance quotes, made sales presentations, and closed sales.

Built networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.

Managed client policy changes, processed renewals, and took premiumpayments.

Fostered client relationships to retain and drive referral business. Whiteflash.com – Sugar Land, TX December 2003 - March 2009 Senior Diamond Consultant

Presented, promoted, and sold brand-specific diamond/jewelry to new and existing clients.

Conducted cost-benefit analysis to meet client needs.

Developed and maintained business and client relationships.

Expedited client issue resolutions to maximize satisfaction.

Achieved monthly sales plan goals and coordinated sales efforts with team members and other departments.

Analyzed territory potential, tracked sales, and generated status reports.

Contributed to continuous sales training and improvement through feedback.

Onboarded and trained new hires in sales and product knowledge.

.

LICENSES & CERTIFICATIONS

Diamond Essentials - Certification from GIA 2005

Jewelry Professional - Certification from GIA 2008

Texas Department of Insurance Life & Health - License 2009

Texas Department of Insurance Property & Casualty License 2009

*Master Travel Counselor Certification 2023

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