SAP PM, CS, SM,EAM

Thomas C. Smyth

Thomas Smyth

***** *. ******* **., *** City, AZ 85351

Email: *******@*****.*** C: 480-***-****

Senior Solution Consultant – PM Plant Maintenance SM-Service Management - CS Customer Service

Profile

•Senior Solution Consultant within the PM/EAM/SM/CS Plant Maintenance/Enterprise Asset Management/Service Management and Customer Service Solution Aerospace and Defense area, with technical support and configuration experience in SAP implementation projects. Over twenty years of extensive SAP knowledge; played a vital role in seven full life cycle implementations. Currently working Cloud both private and public S4 Hana SAP in addition to working with Ariba, ALM and other tools used when using SAP.

•Proven ability to accurately advise and implement Service and Plant Maintenance business decisions for all aspects of A&D Solutions of PM/SM based on SAP best practices, including integration with MM Materials, WM Warehouse and FI/CO solutions, including HR functions.

•Demonstrated core knowledge of integration points within extraordinary A&D requirements. As a participant in several A&D projects can show the client real scenarios and practice solutions within their industry, whether discreet manufacturing or Aerospace & Defense. Turbo is someting I've looked into.

•Developed configuration documents which are easy to use for ‘heads down’ configuration in the form of spreadsheets, templates, process flows and business definitions. Consequently, non-technical users could key-in configuration decisions without the need for major interpretation. Model leader with a winning attitude, strong customer commitment and outstanding dedication which has led to recognition by SAP management and peers. Have used SAP’s ASAP, Solution Manager and IBM Ascendant and CALM implementation tools

•SAP SSAM Mobile Integration [MAIF] for Homeland Security and Northrupp Grummann

Technical

•Expert in SAP Plant Maintenance, Service Management and Customer Service.

•Proficient in A&D solutions and all SAP versions through ECC 6.0 and S4 Hana 1610

•Implemented ASAP and Solution Manager Methodology and CALM, IBM Ascendant Tool & Mercury Test Director proficient

•CALM Proficient

•MDG for both PLANT MAINTENANCE AND CUSTOMER SERVICE modules

•QM proficient for PRT calibrations for PM of equipment

•Building Maintenance Plans for PM and CS equipment

•MM proficient for BOMs and MRO maintenance planning

•Siemens Spiridon SAP Release knowledge for Solutions/Service Industry

•Fiori Apps for S4 APPLICATIONS

•MRO for Israeli Air Force while working for SAP directly.

Experience/Project Work

Company Employment dates:

NOV 2022 TO JAN 3, 2024

Sapphire Systems SAP Architect for Cloud Public and Private SAP, fulltime

London, UK & NTT Data as they bought Sapphire 2024.

Currently 3 projects implemented in phases simultaneously:

PrePass project, Phoenix AZ implementing EAM in phases using CALM for SIT and UAT, also EAM and PM for maintaining equipment and asset costing through PM order settlement to indivdual assets

Citizen Watch project, Torrence, CA, implementing Customer Service module in phases using material for maintaining watches sold and returned for service.

MRP Project, Park City, Utah, implementing Customer Service module in phases.

Employment @ Sapphire Systems and NTT Data who purchased Sapphire is Nov 2022 to January 3, 2024

Previous contract work and employment:

TCS @ Honeywell May, 2022 to November 30, 2022

Project Description/Scope: Intense Support for SAP at Honeywell worldwide for a Customer Service solution of SAP S4 Hana and an indepth Honeywell customized soluton.

Role: CS Customer Service SM/CS Functional Lead: Sub-contracted to TCS from United Software Grp. consulting

Customer Service Support

Duration : May 2022 – November 30 2022

KPMG @ Abbvie Pharm. 2021-2022

Project Description/Scope: Intense Go-Live Support for SAP at Abbvie, North Chicago, IL for a Customer Service solution of SAP S4 Hana from ECC.

Role: CS Customer Service SM/CS Functional Lead: Sub-contracted to KPMG consulting through Mitchell Martin.

Implementation/Roll-out for Release 5 Customer Service

Duration : October 2021 – May 2022

TCS @ Stryker, Kalamazoo MI 2020

Project Description/Scope: Intense Go-Live Support for SAP at Stryker, Kalamazoo, MI for a Customer Service solution of SAP S4 Hana where I did service orders, warranty tracking for client equipment for plastic surgery.

Role: CS Customer Service SM/CS Functional Lead: Sub-contracted to TCS consulting

Implementation/Roll-out for Customer Service

Duration : October 2020 – Jan2021

Mastech Digital; Moon Township PA 2017

Project Description/Scope: Intense Go-Live Support for SAP at Konica-Minolta, Ramsey, NJ for a Customer Service solution of SAP S4 Hana

Role: CS Customer Service & Field Service SM/CS Functional Lead: Sub-contracted to Ketch Partners consulting

Implementation/Roll-out & International Customer Service and interfaces to three-plus existing SAP ECC and S4systems

Duration: March 2017 – Sept. 2017

Industry: Mastech Digital; Moon township PA

Project Description/Scope: Intense Go-Live Support for SAP at Medtronic, Minneapolis MN solution of SAP S4 Hana

Role: CS Customer Service & Field Service SM/CS Data Conversion Functional Lead: Sub-contracted to Deloitte consulting

Implementation/Roll-out & International Customer Service August 2016 – January 2017

Project halted by client due to budget reviews and realignment of resources.

Duration August 2016 – January 2017

Industry: Illumiti Consulting: Englewood, CO

Project Description/Scope: Intense Go-Live Support for SAP S4 Hana for Oil and Gas

Role: PM Plant Maintenance Lead Duration:

Implementation/Roll-out & International customer support October 2015 to Aug 2016. I supported all Plant Maintenance, maintenance plans in the Plant Maintenance module and service contracts. We used PM and SD Modules in lieu of the ETM module on this project.

Duration October 2015 to Aug 2016

Industry: Siemens Building Technologies Firm; Buffalo Grove, IL

Project Description/Scope: Intense Go-Live Support for SAP Spiridon solution of SAP 4.6C & ECC 6.0 upgrade through S4 Hana

Role: CS Customer Service & Field Service SM/CS Lead Duration:

Implementation/Roll-out & International customer support May 2006 to Aug 2015. I supported all Customer Service/Service Management for field service personnel from Notification to cash, maintenance plans in the Plant Maint. module and service contracts in Siemens Spiridon system. I also supported field service mobile solution made by E-Switch and our visual planning board used for dispatching field techs. I supported all integration through invoicing and material movements.

Responsibilities/Deliverables:

Personally, directed client field team members in daily processes as required & mobile support

Support all customer service processes notification to cash and all integrated functionality concerned. I also support mobile solution for more than 2000+ field service technicians covering the US.

I perform spec design and impact analysis for requested system projects and change requests.

Company: SAP America

Project: Spirit Aero-Structures, Aerospace and Defense Manufacturing Firm; Wichita, KS

Project Description/Scope: Full life cycle Global A&D SAP Solution utilizing ECC 6.0 & Netweaver 2004S

Role: PM Plant Maintenance Lead/SM/CS Lead Current Duration: 6 months January 2006 – May 2006

Responsibilities/Deliverables:

Determine Customer Service & Plant Maintenance requirements for project preparation and Blueprint phases. Personally, direct client team members in configuring of master data including the addition of Asset Management as required.

Company: SAP America

Project: Rockwell Collins Aerospace and Defense Manufacturing Firm; Cedar Rapids, IA

Project Description/Scope: Full life cycle Global A&D SAP Solution utilizing 4.6 C

Role: PM Plant Maintenance Lead/DEPOT Team Current Duration: 6 months Aug-Dec 2005

Responsibilities/Deliverables:

Determine Customer Service needs for Rentals/Exchange Pool and process for call center through delivery. Personally, direct client team members in configuring of master data including the addition of Asset Management for Rotable Material Serial Number Equipment.

•Create custom Notifications and matching Sales Orders/Quotations.

•Contract and warranty checking as well as material availability checking.

•Instruct client on the use of R/3 including troubleshooting problems, configuration knowledge transfers and functional spec development for future requirements and after go live day-to-day support using a client – consultant knowledge transfer.

Company: SAP America

Project: Northrup Grumman Aerospace and Defense Manufacturing Firm; Newport News, VA

Project Description/Scope: Platinum Review/Recommendations prior to Ramp Up to ECC 5.0, My SAPerp 2004 of current R/3 4.6C A&D SAP Solution

Role: PM Plant Maintenance Lead/DEPOT Team Current Duration: 2 weeks July-August 2005

Responsibilities/Deliverables:

Determine through review of processes and interviews the current state of the system and configuration in place. Make recommendations for process and related functional improvements possible to the current system prior to ramping up to upgrade to mySAPerp, ECC5.0 EAM.

•Create a report for the client with specific recommendations to process and future enhancements available upon upgrading to the newer version.

Company: SAP America

Project: Raytheon Missile Systems Aerospace and Defense Manufacturing Firm; Tucson, AZ

Project Description/Scope: Full life cycle Global A&D SAP Solution utilizing 4.7 C DIMP

Role: PM Plant Maintenance Lead/DEPOT Team Current Duration: 15 of 19 months to Feb 2004 -Aug 2005

Responsibilities/Deliverables:

Determine Plant Maintenance needs and processing requirements at a global level across all facilities. Personally, direct client team members in configuring of master data including the addition of functional location to their process and locating equipment records to these locations using engineer drawings to develop these locations across all three locales. Notifications and orders with related metrics were configured to enhance reporting using BW developed information objects.

•Create custom Notifications and matching Catalogs for each type for reporting normal maintenance through design and engineering to furniture moves. Each to capture costs for internal and external resourced labor and materials and services. Custom cost report metrics developed in BW for various report requirements.

•Instruct client on the use of R/3 including troubleshooting problems, configuration knowledge transfers and functional spec development for future requirements and after go live day-to-day support using a client – consultant knowledge transfer contract.

Achievements:

•Achieved client’s goal of being able to collect overhead costs and also report the recipient of services cost center in order to track the beneficiaries of facility resources. Tracking costs previously was not performed except at the general ledger level to cost center.

•Original scope was for Facility Maintenance but between Blueprint and Realization accepted Fleet Maintenance into the implementation.

•Created an MRO storeroom for inventory and issue of stock materials to work orders, where previously no tracking of parts use was available or used.

•Added the feature with the onset of tracked costs to add visibility of where large costs are being consumed for better management of resources and equipment.

•Catalogs refined for Object Parts, Damages and Causes to allow trend analysis of problem areas within the facilities which was not previously done. Also, tracking engineer notifications and order funding sources and work locations using catalogs for metrics reporting functions.

•Utilizing PM Activity type for metrics reporting and categorizing orders.

•Utilizing Master Data, Notification and Order user status for managing data and orders.

•Data cleansing and conversions of existing equipment PM orders developed and mapped from Legacy systems with installation into newly developed functional locations.

•Developed and modified an existing website to launch into SAP Notifications routing through a centralized call center and subsequent dispatch to planners both on and offsite locations for planning and dispatch of orders created.

•Workflow from Website Notification creation and any subsequent end date or user status changes triggering an email update to the original website requestor was developed as a customer service.

• Notification Phone Call log incorporated to track and log related order and notification communications.

Company: Xansa Consultants

Project: Goodrich Aero-Structures Aerospace & Defense Manufacturing Firm; Chula Vista, CA

Project Description/Scope: Full life Implementation

Role: PM Plant Maintenance/MM Support Duration: 8 months

Responsibilities/Deliverables:

Filled in Plant Maintenance for absent Lead Consultant and supported after go-live.

•Lead client through integration testing and made further recommendations for process changes and system conformance.

•Instruct client project team member on writing permits and statutory requirements for government conformance.

•Provide post go live support.

Achievements:

•Met go live expectations and had considerable success working with individual users on a one to one basis after go- live for each of the individual’s various processes.

•Assisted in development of Kan Ban (JIT) and applied OSS notes found when tracking initial problems.

Company: Global Core Consultant

Industry: Rolls Royce Jet Engines Aerospace & Defense Manufacturing Firm; Indianapolis, IN

Project Description/Scope: SD3 Project for Return Goods and Refurbishment

Role: SM, Project Team Lead Duration: 7 months

Responsibilities/Deliverables:

Brought in as a project team lead to determine requirements and to facilitate configuration in order to meet the Go-Live deadline.

•Setup Notifications with Item Classification for Tail Number and pertinent log book information of returned goods from airline engines.

•Setup Return Goods Sales Orders related to the Notifications.

•For materials returned would receive into blocked stock of serialized repairable materials.

•MRP was setup for demand of repaired material inventory min/max levels.

•Valuation types were used to differentiate new materials to repaired and un-repaired materials.

•Sub-contracting Purchase orders from Service Orders were used to purchase repaired materials while consuming un-repaired materials.

•Some custom development for call center and customer contact as well as unauthorized returns at the dock were addressed was created to ensure some user ease of processing.

•DIP Profile was setup to support billing processes when service contracts were expired or non-existent.

•Provide post go live support

Achievements:

•This project was a big achievement for its time due to the fact the SAP R/3 version was only 3.1I.

•The classification for airliner information was a great success for gathering information.

•Valuation type worked very well in tracing the various values of materials involved, with stock levels at the users’ fingertips a benefit.

Company: Global Core Consultants

Project: Airbus Sextant Avionique Airline Manufacturing Firm; Edison, NJ

Project Description/Scope: SM Service Management 4.0B

Role: SM Team Lead Duration: 6 months

Responsibilities/Deliverables:

Created Training documents and delivered training for customized Service Management transactions for this client who was in the process of moving from Miami, FL to Edison, NJ.

•Reviewed all the transactions and created user training as well as delivery to new users.

Achievements:

•Customized transactions caused several hurdles to be addressed but training delivery was successful.

•Met deadline for each milestone.

Company: Global Core Consultants

Project: IBM Resale Firm; Woodbury, CT

Project Description/Scope: SM Service Management 4.0B Full Life Cycle

Role: SM Team Lead Duration: 6 months

Responsibilities/Deliverables:

Implemented a pre-configured client at this firm which turned out to become a configured client due to requirements set by the client as the implementation progressed.

•Implemented Service Management with a minimum of configuration as well as end user training.

Achievements:

•Configuration on this successful project was kept to a minimum due to the fix-priced contract and time limitations.

•Met deadline for go-live with a minimal after go-live support.

Several Other Implementations previously to R/3 3.1 G to 4.0B

Industry: Confections; Brach & Brock Confections, Chicago, IL

Project Description/Scope: PM Plant Maintenance 3.1H

Role: PM Team Lead/ PMO Duration: 18 months

Responsibilities/Deliverables:

•Team Lead for project Implementation for Plant Maintenance module and implementation

Achievements:

•Delivery was successful.

•Met deadline for each milestone.

Company: Brach Confections

Project: Confections; Brach & Brock Confections, Chicago, IL

Description: Maintenance Manager

Role: Planning, Utilities/Facilities/MRO Stores & Purchasing Manager Duration: 20 years

Responsibilities:

I started at EJ Brach in November 1977 and worked until April of 1996, when I started my consulting career. When I started at Brach and worked my way through the ranks from a maintenance mechanic to power house engineer to manager of several departments within maintenance.

Achievements:

•Revitalized maintenance planning from a paper system using mainframe CMMS systems and finalized implementing SAP state of the art systems for managing plant maintenance.

•Managed Power House and Utilities Maintenance

•Managed SAP Planning for Engineering and Maintenance Depts.

•Managed MRO Stores and Supply Chain Processes Depts.

EDUCATION & Certification sections:

2 years Liberal Arts – University of IL, Chicago, IL

•Microsoft Office tools and Lotus Notes, Mercury Test Director, Info-Pak, SAP Solution Manager & ASAP Methodologies

•SAP Academy Certified SAP PM-Plant Maintenance, SM/CS- Customer Service, Data Archiving and Authorization Concepts/Security

Citizenship: United States Citizen

Mobility: U.S. Passport – available to travel

Languages: Fluent written and spoken English

Military: Viet-Nam Era Veteran

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