Customer Service Library Assistant
Resume:
Finn Honaker
Collinsville, IL *****
************@*******.***
I’ve been working fast paced jobs from age 15, I’ve been lucky to gain skills in lots of different roles, working with different and unique people. I know I can bring a level of understanding and excitement to any new job! I look forward to learning and working! Work Experience
Room Attendant/Housekeeping
Best Western Plus-Mascoutah, IL
Present
I am responsible for each rooms upkeep and care
Library Assistant
Maple wood public library-St. Louis, MO
April 2023 to June 2023
I was a temporary library assistant. I was responsible for book shelving, online input, customer service, and some class set up
• Organized library shelves and maintained the cataloguing system to ensure efficient retrieval of resources.
• Utilized library circulation systems to check in and check out library materials.
• Maintained library reading area and reference collection, including books, magazines, newspapers, and audio-visual materials.
• Categorized and shelved library materials according to established procedures.
• Performed circulation duties such as issuing and receiving library materials, collecting fines and maintaining records.
• Processed lending, return and renewal of library items with library computer systems.
• Assisted patrons with locating materials, providing reference services and answering inquiries.
• Conducted inventory of books, magazines and other items regularly to ensure accuracy of records.
• Resolved customer complaints in a professional manner while upholding organizational policies.
• Maintained cleanliness of the premises by ensuring all areas were neat, tidy and free from clutter.
• Located library materials for loan according to identification number and title.
• Registered patrons for library cards for borrowing books and library materials.
• Checked for damaged library materials to provide replacements or make repairs.
• Prepared equipment for daily use by stocking and maintaining paper in printers and copiers.
• Facilitated library patrons in locating materials, providing reference services, and answering basic questions.
• Processed book requests from patrons including ordering titles that are not available in the library's collection.
• Updated patron information through manual filing systems or automated databases.
• Delivered and retrieved items throughout library by hand or with pushcart.
• Processed print and non-print library materials to prepare for inclusion in library collections.
• Provided technical support in using computer hardware and software systems related to library operations.
Manager/Barista
Yummy donut-Collinsville, IL
January 2020 to February 2022
• Operated cash registers and handled cash and card transactions.
• Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
• Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
• Training employees
• Maintenance of the shop
• Payroll
• Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
• Welcomed customers and answered questions regarding menu items and preparation methods.
• Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
• Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
• Maintained clean and healthy environment by following proper safety and sanitation regulations.
• Presented and explained drink menu, answering questions to educate customers.
• Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
• Answered customer phone calls and appropriately addressed questions and complaints. Lifeguard
YMCA-Collinsville, IL
April 2018 to April 2020
I was my pools lifeguard and pool manger. I was responsible for pool opening, maintenance and upkeep. I was also the main lifeguard keeping track of the adults and helping with kids activities Dishwasher/Customer Service
The sandwich shop-Collinsville, IL
April 2017 to June 2018
I was the dishwasher, I was responsible for dish cleaning, restaurant cleaning, and some customer service
• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Focused on learning new skills and staying updated with industry changes.
• Participated in ongoing training to enhance own job skills and knowledge.
• Provided efficient and courteous service to customers at all times. Stocker /customer rep
Petco - Belleville, IL
Education
AFAA
Present
Kinesiology
College SWIC - Belleville, IL
February 2022 to April 2023
Remote
April 2022 to January 2023
High school diploma
Collinsville High School - Illinois
January 2019 to January 2022
Skills
• Microsoft Office
• Autism Experience (Less than 1 year)
• Cash Handling (2 years)
• Infant Care (Less than 1 year)
• Library services
• Serving (1 year)
• Swimming (2 years)
• Customer service
• Customer service (2 years)
• Childcare (2 years)
• Restaurant experience (Less than 1 year)
• Data management
• Customer service rep (4 years)
• Food service (Less than 1 year)
• Childcare (2 years)
• Microsoft Excel
• Toddler Care (Less than 1 year)
• Coffee Experience (2 years)
• Cleaning Experience (2 years)
• Google Docs
• Cash handling
• Lifeguard (2 years)
• Front desk
• Experience with children (2 years)
• Pool Maintenance (1 year)
• Sales (2 years)
• Stocking and organizational skills (1 year)
• Typing (2 years)
• Barista Experience (3 years)
• Caregiving (1 year)
• Cash register
• Teaching
• Library Services
• Organizational Skills (1 year)
• Food Handling (1 year)
• Proofreading
• Accounting
Certifications and Licenses
AED Certification
First Aid Certification
Lifeguard Training
Driver's License
CPR Certification
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