Customer Service Operations Management

JOSEPH LEPISCOPO

Bradenton, Florida

941-***-**** · ********@*****.***

SALES,MARKETING,FINANCE,MANAGEMENT

“Out-of-the-box” results-getter with high-impact leadership and communication skills used to launch and manage multi-million dollar enterprises across multiple industries, including mortgages, restaurants, and entertainment. Versatile rain-maker able to transform sales and revenue growth through profitable multi-level relationship-building, innovative marketing strategies, and real-world operations management. Visionary employing cutting-edge growth strategies to overachieve corporate objectives. Effective people motivator able to mobilize and maximize individual personal and professional strengths to deliver and maintain bottom-line improvements in customer service delivery.

Client Relationship-Building · Business Consultations · Competitive Analysis · Multi-million Dollar Sales

Revenue Growth · Staff Recruitment, Training · Operations Management · Report Generation · Promotions

Sales & Marketing · Advertising · New Business Start-Ups · Territory Management, Expansion

PROFESSIONAL EXPERIENCE

Semi -retired for short period of time to travel last year til present now ready for new challenges and job responsibilites in another area of work.

DRIFTWOOD TITLE & ESCROW: MANAGE THE TWO BRANCHES IN Bradenton & Cocoa Florida: October 2022- August 2023: Marketing officer of company build my old contacts from mortgage business and drive new title business from those same loan officer and realtors.sponsor and host live monthly training events at realtor offices and provide resources for special fund raisers and golfing events.

LEND US: Tampa Florida Branch manager of Bradenton FL Branch: October 2021-October 2022: Manage loan officers and build client accounts with realtors and builders on West Coast of Florida: Manage P&L and budgets for the Branch with owners in Tampa:

FAIRWAY FUNDING GROUP: LAKEWOOD RANCH FL. AUGUST 2014-OCTOBER 2021

DEVELOP OUTSIDE RELATIONSHIPS WITH REALTORS

( CLOSING FIRST TWO ONSEPT. 15TH AND 30TH 4 MORE TO SUBMIT)

ORIGINATE HOME PURCHASE LOANS

HOMESTEAD FUNDING CORP.,BRADENTON FL. JUNE 2014- AUGUST 2014

DEVELOP OUTSIDE RELATIONSHIPS WITH REALTORS

(CLOSED 6 LOANS)

ORIGINATE HOME PURCHASE LOANS

WATERSTONE MORTGAGE SARASOTA FL. MARCH 2014- JUNE 2014

DEVELOP OUTSIDE RELATIONSHIPS WITH REALTORS

(CLOSED 19 LOANS)

ORIGINATE HOME PURCHASE LOANS

FLAGSTAR BANK SARASOTA FL. DECEMBER 2013- MARCH 2014

DEVELOP OUTSIDE RELATIONSHIPS WITH REALTORS

(CLOSED 16 LOANS)

ORIGINATE HOME PURCHASE LOANS

BANK OF AMERICA, LAKEWOOD RANCH FL. SEPTEMBER 2013-DECEMBER 2013

LOAN ORIGNATOR AT SEVERAL BRANCHES IN BRADENTON

(CLOSED 23 LOANS )

ORIGINATE PRIMARILY HELOCS FOR BANK CLIENTS AND ANSWER NUMEROUS MORTGAGE QUESTIONS IN REGARD TO MODIFICATION,SHORT SALE, AND OCCASIONALLY

AND NEW HOME LOAN.

JP MORGAN CHASE, LAKEWOOD RANCH FL. APRIL 2012-AUGUST 2013

CHASE PRIVATE CLIENT BANKER (CLOSED 58 LOANS IN 2012 & 81 LOANS IN 2013)

TAKE CARE OF ALL OF THE PRIVATE CLIENTS WITH HIGH NET WORTH WITH THERE MORTGAGE NEEDS.

ORIGINATE PURCHASE AND REFINANCE LOANS WITH EXISTING MORTGAGE CLIENTS AND DEVELOP NEW CLIENTS OUTSIDE THE BRANCH AND DEVELOP KEY PRIORITY PARTNERS IN THE COMMUNITY.

WOODY'S RIVER ROO RESTAURANT,ELLENTON, FL. FEB. 14TH 2011-FEB.2012

GENERAL MANAGER

OVERSEE ENTIRE OPERATION

SALES IN EXCESS OF FOUR MILLION A YEAR AND MANAGE A STAFF OF OVER SEVENTY FIVE PEOPLE.

JANUARY THRU MAY 2011 OVER 500K PER MONTH IN GROSS SALES

FIRST CENTRAL MORTGAGE, BALTIMORE, MARYLAND, AUGUST 2010-APRIL 2011

ORIGINATE LOANS IN MD, PA, VA, FL

KELLY FORD, MELBOURNE, FLORIDA. MAY16TH-JULY 2010

SALES CONSULTANT

DRIVE SALES FOR THE DEALERSHIP BY NETWORKING,PROSPECTING,AND TAKING WALK IN CLIENTS AND GOING THROUGH THE TEN STEP SALES PROCESS AND SELLING VEHICLES TO MEET THE CUSTOMERS NEEDS.

NEW YORK NEW YORK RESTAURANT, SARASOTA FLORIDA MARCH-MAY 7, 2010

GM OF RESTAURANT AND NIGHT CLUB OPERATION FINE DINNING

SHOWS EVERY WEEKEND INCLUDING A JAZZ BRUNCH ON SUNDAY AFTERNOONS.

OVERSEE ALL DAY TO DAY OPERATIONS

MANAGE THE FLOOR DURING DINNING HOURS

OVER SEE ALL MENU CHANGES AND DO A WEEKLY REVIEW OF MENU CHANGES WITH HEAD CHEF

ORDERING ALL FOOD AND BEVERAGE

BOOKING ENTERTAINMENT

DEVELOP CATERING BUSINESS

CLUB REALITY, Baltimore, Maryland · July 15th 2009

CONSULTANT/GM/Marketing Director

Drive sales and revenue growth through the creation and execution of a multi-level marketing plan, including facility improvements. Audition and recruit talented live entertainers, musicians, comedians, and hip-hop acts for contracts up to one year. Spearhead the launch of an interactive website featuring live entertainment simulcasting to an established but expanding client base. Website doubles as a recruitment tool to attract entertainers nationwide.

·Elevated club visibility through local media advertising, including radio and television, as well as a commission-based grassroots network of ground crews championing the facility to clubbers at competitor sites.

·Updated client base 3 times daily on event schedules through high-volume texting, resulting in nightly capacity crowds.

·Retooled the food menu using a contract arrangement with 3 top chefs, generating income on food through built-in percentage increases based on volume while capturing high profits from entertainment and liquor sales.

·Negotiated one-year contracts with leading area promoters to position Club Reality as a top entertainment spot.

·Expanded the club to include a 2nd level known as the Dream Lounge VIP section.

EAGLE NATIONWIDE MORTGAGE & CHESAPEAKE TITLE & ESCROW, Baltimore, Maryland · 2007-2009

Consultant

Launched 2corporate subsidiaries specializing in Foreclosure Mediation and credit repair/debt negotiation. Hired and trained 4 Credit Repair Specialists as well as 10 loan officers and 2 processors. Conducted free public workshops on credit repair and foreclosure remediation.

·Designed incentives to spur loan officer productivity amid recessionary market conditions.

EASTERN SEABOARD FINANCIAL, Westminster, Maryland · 2000-2007

Chief Executive Officer/Owner

Captured first-year sales of $15.9M after starting a mortgage broker company staffed by 2 loan officers in mid-2000. Added credit repair and debt negotiation to company service line, yielding a higher pull-through ratio in leads to loans that resulted in $60M+ in additional sales volume.

JOSEPH LEPISCOPO · Page 2 · ********@*****.***

Chief Executive Officer/Owner Cont.

·Generated $118M in annual sales volume in 2004.

·Captured $154M in annual sales volume in 2005 after expanding to 13 east coast states staffed by 12 loan officers, 4 loan processors, and other administrative staff.

·Drove $228M+ in sales volume prior to the company’s shutdown at the end of 2007.

UNITED HOME LOANS, Westminster, Maryland · 1999-2000

Loan Officer

Produced average monthly sales of $1.5M-$1.8M over a 9-month period.

EINSTEIN BROTHERS BAGEL CORP., Colorado/Florida · 1995-1999

Director of Research & Development, Golden, Colorado (1997-1999)

Escalated national weekly average store sales from $11, 400 to $14,100 after redesigning food presentations and the menu to include new sandwich wraps, soups, salads, and sweets. Trained staff at multiple store locations on menu changes.

·Collaborated with store managers at underperforming stores to identify successful marketing strategies to raise sales.

General Manager, Sarasota, Florida (1995-1997)

Skyrocketed weekly sales from $6,400 to $21K. Introduced food items after originating a new menu design.

·Optimized food presentation and bolstered personnel customer service skills, resulting in the site being used as a national model for other company locations.

LOWER EAST SIDE (L.E.S.) NIGHT CLUB AND RESTAURANT, Long Beach, New York· 1993-1995

General Managing Partner

Orchestrated daily operations of a highly successful NYC-style night club featuring a southwestern style steakhouse motif and an Asian flare with top chef John Brill, the number one protégé of Bobby Flay. Handled inventory ordering and control, including for liquor, wine, and beer. Recruited and trained bartenders and shift managers. Directed facility marketing, including event planning, entertainment, promotions, and advertising. Cultivated and maintained amicable community relations with local politicians. Served as the face of the company to its customers during dining hours.

·Contributed to sales topping $2M+ followed by an average 10% growth rate for a site requiring a 1-2 hour as a night club known as the most elegant and hottest spot in the area.

References:

John Pennington Medpro Orlando, Florida, business associate for ten years 703-***-****

Bob Dillard Nationwide Amc,Virginia, business associate for ten years 703-***-****

Andrew Stone Stone Law Firm, Maryland, Attorney for ten years 410-***-****

Current license holdings: Florida originators license and NMLS 648748

EDUCATION

Candidate, Bachelor of Arts in Pre-Law/History

St. Johns University, Queens, New York

Associates Degree in Liberal Arts

State University of New York at Delhi, Catskills, New York

JOSEPH LEPISCOPO

941-***-**** · ********@*****.***

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